teelaunchReviews of teelaunch.com

I got a customer ordering a few hoodies from me. Teelaunch charged me as expected, but then they charged me AGAIN for the same order. I literally lost money on that order. They are just ignoring me and telling me that "Nothing wrong has happened, we only charged you once" when I send them printscreen off the bank record clearly showing that they charged me twice for the same order.. Jesus christ. Never use Teelaunch again, I lost $70 for selling items, when I should have gone + Use Represent instead, 100 times better..

Disappointing as I had heard good things, probably my naivety being first time but generalized responses to my emails with no attempt to discuss or clarify. You are charged a shipping fee on each purchase which is not advised anywhere so I need to guess what they may charge before setting my pricing, I think that's why there product pricing appears reasonable. Then the customer pays another high shipping fee. Most bizarre thing I've ever heard of in traditional business but then again I'm new here. Much cheaper for me to order stock myself then ship it to clients. But for me I thought this drop shipping idea sounded good. Hopefully the goods do come and are fantastic

I chose teelaunch based on good reviews online, but so far my experience has been very frustrating. I created a product and put through a sample order. I heard nothing back. I checked a few days later, and found out that I did something wrong and it never went though--teeluanch didn't contact me about this at all. The customer service person I emailed told me I made a mistake and then keep repeating, "Watch the video"--but didn't tell me how to fix the problem. This came across as really obnoxious. Finally I fixed the problem, and he assured me (with many exclamation points) that the order went through successfully. I checked back two days later, however--more error messages, no reason given on the site, and no email to me indicating that there was a problem! I am really out of patience--they seem to have inexperienced customer service and a confusing user interface. Waiting for them to get back to me yet again. ---- Addendum: After reading through their entire "help" documentation, I see that because I had at some earlier point changed the vendor name in Shopify and then (realizing I shouldn't have done this) changed it back, my order never went though--it won't work even if you change it back. The customer service person never checked on or mentioned this, and so when he said my order had got through, it had not. ---- Addendum #2: They are tying to fix the problem. Apparently my error was a special kind of error that didn't trigger an email to me telling me there was a problem. Still a frustrating experience, especially since it took them so long to figure out the problem, but I will give them another star for trying.

I have been with Teelaunch since September 2015. I have tried other fulfillment centers but continue with Teelaunch. There is much respect for the crew and what they do. I have had orders lost in shipping and sizing issues where the customer ordered the incorrect size. The one thing that stands out from all the rest is the service and response to my questions and concerns. The customer service team will bend over backwards to fix any mistake even if it is mine! Thats right even if it is mine. I have truly found a partner in my business that I trust to help me. It has been a fun ride thus far. Keep up the GREAT WORK TEELAUNCH!! Look forward to another year in business together. Just an update: 7/10/2017: Teelaunch has launched several new products and I can not be happier!! They continue to amaze me with new product creation and customer service. I have read some of the bad reviews and from my experience these guys and the reviews can not be further from the truth. If I have issues with my products I contact customer service and I have never had an issue getting a replacement sent or a refund if the customer desires. My emails have always been answered with in a 24 hour period and I have even had the opportunity to speak with Dave on the phone. The owner Chris has responded to my Facebook questions as well. Thanks again for everything you do Teelaunch!!

Giving control over my production to someone else made me a little bit uneasy. My brand is an extension of myself, it was like giving away a part of me. But I'm glad I did as it's super great that I can come up with ideas and put them in my store without having to worry about doing the actual production or shipping myself. My customers are happy with the products they are receiving and I'm able to make pretty good margins that I can put into other designs. I've only had to contact support twice but both interactions were fine.

Shirt quality was O.K at best, some shirts are discolored with odd sizes, but what stood out most to me was how poor the customer service is.

Love working with this company. Extremely helpful and responsive! The Shopify app is amazing. Selling and fulfillment couldn't be easier.

My experience with teelaunch has been excellent. Of course, every company has issues from time to time, and as with any print on demand company there's always the odd hiccup along the way, but teelaunch sets itself apart with its customer service. Any issues I ever have are quickly sorted out by Brittany and Kristy, and even occasionally by the owner himself, Chris. They're my go to company for POD merch for my store, and while there are definitely some extra added features I'd like to see in the future, I plan on sticking with this company for the foreseeable future.