teelaunchReviews of teelaunch.com

Fix your shipping problem!!!

I just receive the item, it work well, I’m very happy, the item is not expensive and worked well for Tesla rapid charger.

Teelaunch never delivered my product, then told me I would have to pay for shipping again in order to have it "re-delivered". UPS said they never received it at the distribution center near me, that it was returned somewhere en route and they did not know why. So, Teelaunch chose an unreliable shipper, then did something wrong in the shipping instructions that made UPS think it needed to go back. Either way, I shouldn't have to pay shipping TWICE to cover their bad decisions. Plus, their customer service is virtually nonexistent. It must be in India or something because they never respond until after midnight and not even the next day. Basically, REALLY hard to do business with.

I used to love them, not sure what happened. I received a badly produced metal sign and contacted them 2 weeks ago via chat, no response, 3 days later via email, no response, 3 days later via contact form, no response. It's now been over 2 weeks - nothing. They have always been super helpful but this time, I explained, said I had pictures, requested a refund and I'm really really surprised I've heard nothing back. I know they outsource so I just expected them to acknowledge -- something

Im in the 1st stage choosing your company. I have been burned too many times and still hope for success. My question is not if you are the cheapest, but what fees can I expect on each and every single order of a fixed price to purchaser of $50.00. Let's assume an order is $50.00 United States Hollywood, California, the next order nothing changes but location Washington D.C., finally last order same as other two but shipped to Laredo. Texas. Please assume wright, and size same as well and no hurry up orders. Thanks for your reply.

** UPDATED** they handled my issue and got my replacement and I am happy about it now. Thank you! I very soon will be dropping this company as well. I been selling there metal signs for almost 2 years now. Now when they mess up, they don't wanna fess up and fix it. I'm pissed now, my customer received her sign and you can clearly see there was cutting issues. Teelaunch customer service is blaming it on my design details which is a lie, because I've sold the same design 100s of times no issues, and now all of a sudden it's an issue? and they won't replace it. I'm bout done. I'm not stupid, I been selling on Etsy same products for almost 2 years and now that ya guys are lying to me, which just straight just pissed me off. So now I will be moving all my metal signs over to MY EASY MONOGRAM company to produce my signs. Ya just lost a good seller, cause I'm sick of your crap, and now that I'm being lied too. Garbage!

Really poor customer service. Received an order with items smashed and chipped due to the poor packaging. Items printed off centre with no care taken. Will not be using them again.

If you want to have money come out of your pocket then go with Teelaunch. They really are not customer service friendly and never address any concerns that we have as sellers. Out of all the POD companies, they by far are the worst. It's too bad because they have some nice products.