robert B.
10 dollars for shipping
10 dollars for shipping, NEVER AGAIN
Response from The Golf ClubJul 12, 2017
Hello Mr. Burns, Yesterday, we received a negative review on Trust Pilot from you stating, "10 dollars for shipping, NEVER AGAIN". We were wondering if you had our company confused with someone else. As you can see from your order history, you were only charged $6.00 for shipping for your order. I understand that many companies offer free shipping for orders. And, we offer free shipping for orders over $99.00. But, your order was for two pair of socks. The order was for a total of $31.98. If you had exceeded the $99.00 limit, we would have gladly shipped the items at zero cost to you. We are a small company in a increasingly difficult industry. We are just trying to stay employed. Although, your feedback is valuable and we take it very seriously, we feel that we did everything as a company to ship your order quickly and efficiently. But, reviews like yours influence buying decision from customers. We would ask that you edit your review to be more positive if you feel you may have incorrectly reviewed our company. Thank you, The Golf Club