Toi
Very unprofessional
Very unprofessional. I never was able to retrieve my order through pickup due to lack of communication and early closure to shop. Even so being the following week, none of my calls are being answered for me to assure shop is open for me to retrieve my order.
Response from TedhairSep 9, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration caused by the difficulty reaching our store. During busy store hours, our team may not always be able to answer calls immediately, and we’re sorry this affected your pickup experience. For future assistance, you can also contact us at [email protected] or send us a text message, and the appropriate team member will follow up with you. For the latest store hours, please visit the Locations page on our website before your visit. Thank you for bringing this to our attention. We appreciate your feedback and will continue working to improve our communication and in-store experience. TedHair Team