Storm
After 8years ill NEVER shop again
I was given a $10 credit due to the store giving me the wrong closure, granted it was given a while ago and not used because the store did not accept it when I went back and was told I’d have to use online, when I finally went to use it online I was rejected the credit. Next my order came with a frontal instead of the closure I ordered. I expressed I needed immediate shipping because I had a client that week. Now they asked me to keep the incorrect item because it’s worth more. I rejected that, I do not install frontals and my client does not want it. I expressed that and it takes almost 12hrs for a response. Lastly I was finally given a response and they told me to go over an hour away to the store and purchase a new one and ship the other back. I Nextel was asked to ship the other back, and upon retrieval they will wait then ship Out the closure. I’m not sure what they so not understand but my client is traveling to me in now 2 days! I have used this company for a few years and the quality has changed. I tried to get the kinky straight before and it was extremely silky with crinkles, I’ve also expressed to them these issues. At this point be very careful with this company! They pay for their reviews as well as advertisement. I worked with them a few years ago and was paid $300 to use my Facebook account! I had no problem then because I stood by the company and quality. Now things have changed I suggest in Atlanta you shop with the other leading companies minutes up the street from them because you’ll be satisfied and if mistakes happen the other companies will rectify it with pleasure.
Response from TedhairAug 18, 2026
Dear Customer, We sincerely apologize for the incorrect item you received and the inconvenience this has caused, especially given the timing of your client appointment. Our team has provided a prepaid return shipping label, so you will not be responsible for any return shipping costs. Once the incorrect item is returned, we will arrange for the correct closure to be sent to you in accordance with our return and exchange process. We understand how important timing is for our professional customers and regret the disruption this order issue has caused. Thank you for your patience while we work to resolve this for you. TedHair Team



