TechlessReviews of techless.com

Response from TechlessApr 29, 2025

Thank you for sharing your honest experience, Daniel. We're genuinely sorry to hear that Wisephone wasn’t the right fit for you. We understand that it can take some time to know if a device like Wisephone will work for your lifestyle. Our return policy is a firm 14 days from the delivery date, and while many customers activate their phones right away, we recognize that everyone’s timeline can look different. Your feedback is helpful as we continue improving the experience and clarity around our policies. Wishing you all the best on your journey towards living fully—whatever form that takes!

Response from TechlessMar 12, 2025

Jody, we're so sorry you weren't able to reach us. Our team is experiencing a high volume of inquiries, and while response times are longer than usual, we are doing our best to get back to everyone as quickly as possible. Our team reached out and left you a voice message. Please feel free to text us (512-675-1820) with a time that works for you, and we’ll do our best to connect. We appreciate your patience! 🙏

Response from TechlessMar 6, 2025

Brian, we can empathize with your frustration! The Wisephone II, right out of the box, provides access to calling, texting, taking and viewing photos, as well as some settings without requiring a subscription. However, to unlock additional tools, updates, and apps in the Tool Drawer, an active subscription is necessary. This includes not just the apps but also ongoing software updates, security features, and customer support to ensure a safe and healthy experience. Your feedback is invaluable to us, and we continually strive to enhance the clarity of our offerings! If you need any help, we’re here for you.

Response from TechlessMar 6, 2025

We’re sorry you felt misled—we strive to be as clear as possible about our subscription model. This information is outlined on our website, but we understand that it may not have been as prominent as you expected. The subscription isn’t just for app access; it also covers WiseOS updates, security features, and ongoing support to ensure a safe and streamlined experience. Transparency is important to us, and we appreciate your feedback as we work to improve how we communicate this. If you have any lingering concerns, we’d love the chance to chat and clarify! 🧡

Response from TechlessFeb 6, 2025

Monica, we're sorry we weren’t able to connect over the phone, but our team did also respond to your emails on Monday. We always strive to provide timely support, and we appreciate your patience. If you still need assistance, please let us know—we're happy to help in any way we can!

Response from TechlessFeb 6, 2025

Dawson, We’re truly sorry to hear that your experience with Wisephone has not met your expectations. We aim to provide a thoughtfully designed, distraction-free phone experience that prioritizes simplicity, security, and intentional living. While Wisephone II is built on quality hardware, what makes it unique is the custom WiseOS, which removes unnecessary distractions, adds built-in safety features and ensures a seamless, healthy user experience. We truly wish you had reached out to us before giving Wisephone a spin or shared these concerns in your email correspondence so we could have addressed them directly. We’re always happy to help with setup, usability concerns, or anything else that might improve your experience. Your feedback is valuable to us, and we’re always working to improve. If there’s anything we can do to make things right, please don’t hesitate to reach out—we’d love the opportunity to assist you!

Response from TechlessDec 5, 2024

Thank you for sharing your feedback, Janette—we're truly sorry to hear about your disappointing experience. We strive to provide the best possible experience for our customers, and we regret that we fell short in this situation. Restocking fees are a standard policy to cover certain costs, but we understand how this might feel frustrating after your experience. Your satisfaction is important to us, and we truly appreciate your honesty in letting us know how we can improve. Thank you for giving us the opportunity to learn and grow.

Response from TechlessJan 16, 2023

Hello Gregg, We would like to sincerely apologize for your experience! This is certainly not what we set out to provide our customers, and we are very passionate about our product and our mission, and though reviews like these are hard for us to read, we appreciate you taking some of your valuable time to share your feedback. If possible, we would love to be able to address each one of these issues you mentioned, directly. We have tried locating your order and your account, and we have also tried reaching out to you via Trustpilot itself, unfortunately, all without success. If we may ask, can you please send us an email to [email protected] whenever is most convenient for you? Thank you for the opportunity of communicating with you on this platform, and we look forward to hearing from you directly.