Sean M.
Personable, professional, and prompt service.
This company provides a subscription phone service. When they launched WisePhoneII, I was already using their WisePhone. I made a huge mistake, and didn't catch it for ten months. Instead of getting the updated phone, I accidentally subscribed for a second time altogether. I was being charged twice for the same service because I put aside the old phone and only used the new phone. After months of this, I finally caught the problem when I saw two bills. I called and asked to cancel one subscription and asked if it were possible to get a refund. Within moments they looked into the account, cancelled the duplicate service, and refunded each of the ten months. They were personable, professional, and prompt.
Response from TechlessNov 24, 2025
Thank you for sharing this experience. I know how easy it can be to overlook a duplicate subscription, especially when switching devices. I am glad our team was able to review your account quickly, close out the extra line, and make sure the full refund was issued without any added stress on your end. Your kind words about the care you received mean a lot. We work hard to handle situations like this with clarity and respect, and it is encouraging to know the process felt smooth and professional. If you ever need anything in the future, we are always here to help.