TechlessReviews of techless.com

Response from TechlessJun 25, 2025

Thank you for sharing your experience, Jeff. Before completing your purchase, we make sure customers are informed about our return policy to prevent any misunderstandings or surprises. Our Return Policy, which specifies a 14-day return window and a $55 restocking fee for opened-box returns—covering shipping, processing, and the difficulty of reselling an opened device—is acknowledged during checkout and available on our website. I'm glad you mentioned the need to unsubscribe from your plan to stop all future charges. Our team ensures this step is included in the return instructions as well. We’re genuinely sorry to hear your experience with support left you feeling like help wasn’t available. We’ve been going through some growing pains and are actively expanding our team to better serve our customers. Our return policy may feel strict, but it’s in place to help us stay sustainable as a small business—this is also standard practice across the tech industry. We also appreciate your feedback on subscription pricing. Though we believe it's a great price, we continue to evaluate it as we grow and improve. Thanks again for giving Wisephone a try, and we wish you all the best on your journey toward living fully. (:

Response from TechlessJun 10, 2025

Thanks for sharing your thoughts—we completely understand where you're coming from. Our $14.99/month subscription isn't about locking in profit or creating hurdles; it supports the ongoing development of WiseOS, regular software updates, a secure app environment, the Portal, along with new features, and our top-tier customer support team. The goal has always been to provide a curated experience that helps people reclaim their time and attention—without the distractions and data-mining common on traditional smartphones. We have some exciting plans that bundle the subscription with service, and they could be a fantastic option that beats your current carrier plan! That said, we hear your feedback and know this model isn’t the right fit for everyone. We’re always working to make Wisephone more accessible while staying true to our mission. Thanks for giving it a shot, and we wish you well on your digital wellness journey—whether with Wisephone, Light Phone, or another path that works for you.

Response from TechlessMay 30, 2025

Thanks for sharing your honest experience. You're right—Wisephone is a great fit for some, but not for everyone, especially if you're already living mostly free from digital distractions. While our 14-day return policy may feel short, we’ve found it to be just the right amount of time for most people to determine if Wisephone is worth their time and freedom. We appreciate your feedback and wish you the best as you continue your journey toward living fully.

Response from TechlessMay 8, 2025

Thank you for your feedback, Chad! It looks like the error you received might have been due to already submitting an app request. Please feel free to reach out to us at [email protected] with the links to those apps, and our team will check on their status for you. While we don't have an automated notification system for app approvals or denials just yet, we do review each request using our Healthy Tech Index. Apps are evaluated based on their alignment with our mission to promote intentional, distraction-free technology. Although we can’t offer a specific timeline, if you don’t see an app available after a few months, it’s likely still under consideration or has been denied. Rest assured, all requests are logged and kept for future review, especially if there’s growing interest. We’re actively working to improve transparency in this area, and your feedback is incredibly valuable in that process. Please let us know if there's a particular app you're curious about—we’re always happy to update you on its status!

Response from TechlessMay 8, 2025

Thanks so much for sharing your experience. That definitely doesn’t sound like what most users are encountering, so something might be going on that's specific to your device or setup. We'd really appreciate the chance to troubleshoot this with you—feel free to reach out to our team at [email protected] so we can take a closer look and get things running smoothly.

Response from TechlessMay 8, 2025

Thanks for taking the time to share this—we know how disappointing it can be when things don’t work the way they’re supposed to. The trouble you're having with the Tool Drawer was the result of a bug introduced in a previous update, but we’ve since released a fix to resolve it. Our team will be reaching out to you directly to help get everything running smoothly again. We appreciate your patience and are here to make sure you’re supported every step of the way.

Response from TechlessApr 17, 2025

Thank you for taking the time to share this, Nicholas. We really appreciate your honesty—and we’re genuinely sorry for the frustration you've experienced so far, especially around the Wisebots communication and the Spotify loophole. That’s not the experience we want for any of our customers. Regarding the ability to access TikTok content through Spotify, this is definitely not something we intend Wisephone II to allow. We’ve followed up directly to learn more so we can escalate it to our development team and close the loophole as quickly as possible. Your vigilance helps make the product better and safer for others, and we’re truly grateful for that. We also hear your concerns around the subscription model. We try to be as transparent as possible on our website and throughout the checkout experience, but we’re always open to feedback on how we can improve. Our intention is never to be misleading—just to offer a sustainable, intentional experience that’s worth the investment. As for the support you received through our Wisebot chat—we’re sorry it fell short. The bot is always learning (just like we are!), and we’ll use your experience to continue improving its responses. In the meantime, you’re always welcome to reach out to our world-class human support team at [email protected]—we’re here and happy to help. Thank you again for giving us a shot and for caring enough to speak up. We don’t take that lightly.

Response from TechlessMar 20, 2025

We’re sorry for any frustration you experienced, Ken. It looks like our team only received one text message from you this evening and no other correspondence. Please reach out, and we'll be happy to assist you. Number transfers can sometimes take a little longer, but we’ve already made improvements to streamline this process for future customers—ensuring ports are registered as standard transfers to avoid delays. We appreciate your patience and are always here to help! 💛