Konrad M.
Great concept, lots of potential but needs improvement
First order executed well however order status was stuck in their system. It appears they moved into a new system now which is also littered with bugs. I spoke to customer service a few weeks ago and while they resolved my issue by placing a new order (nothing innovative) nothing was really resolved regarding the order in a stuck status. Very strict about not offering any compensation/discounts. Felt like I was speaking to someone in finance rather than customer service rep. Fast forward to today I'm trying to get a refill assuming they fixed this. Customer portal does not work correctly. The request refill function simply does not work and I had already entered a support ticket yesterday. I have not heard back yet. No one to pick up the phones on either line around 5:30PM EST - they claim to be open till 5 CST. The resolution should not be to keep placing new orders. Prescription by design are meant to have refills, most of these peptides are not one and done programs. The solution should not be for me to just keep placing new orders and paying consultation fees over and over. Moral of the story is, things will go wrong but you can fix them with proper customer service. Any business that fails but makes it right will always get my 5 star view. The switch from Empower to Greenwich RX is also concerning.