TeamSupportReviews of teamsupport.com

Its a great tool to store all your threads on each problem. I love that you can search a topic already solved for ease of trouble shooting.

Allot of downtime. Slow response time in the app. Reporting is cumbersome

Increasing recent outages and frustration with features that do not work as expected. Less and less satisfied with the product. Good and prompt customer service. Less new feature and fixing the current defects would be great. The company seem to suffer from it's own success and recent growth.

Team support is one of the worst ticketing systems that we have ever used. It is frequently down or experiencing performance issues. Here is a list of a few of the issues we encountered. 1. Unable to suppress Email notifications generated by Automation actions 2. Unable to assign a ticket to an individual based only on who responded via email 3. The user interface is completely counter intuitive, for example hyperlinks magically transform into drop downs. 4. It is not possible to make general triggers that cover all users 5. Ticket Search is slow, unreliable and cumbersome 6. Bulk updates do not work on first page load unless you click on something besides the check-box next to the ticket first 7. Ticket Preview will render the wrong ticket after a ticket has been closed from the preview "view" 8. If you click the knowledge base button, when creating an action, it does nothing. you have to click the "kb" button to the right of the actions to actually create a knowledge base article based on a ticket For $20 more per/user/month we were able to switch to Desk.com Business Plan. So far our experience with Desk is that it is much better than team support.

No need to say that I'm very disappointed in the quality of service in 2015. TeamSupport experienced a lot of system issues (Disruption, performance, crash, recovery...) that adversely affected our customers. I lost a lot of time to save our credibility. Moreover, my opened ticket are not followed up. I always send reminder email to know the progress (no action plan). And we have no visibility on the road map especially when we ask a new feature. In other words, TeamSupport has penalised my activities rather than helping me. Up to now, I see no reason to keep using TeamSupport. But I hope that 2016 will be much better.If not, make sure that I will choose another provider. Good luck for 2016 anyway.

My organization began using TeamSupport in 4Q 2013. In that time, I have seen the already feature rich product grow exponentially. Enhancement requests are always acknowledged. And if deemed valuable to the majority of their customers, the request is done. Every person on the team has been great to work with. They really understand my business needs, and continually look for ways to help my company achieve our goals.

We use the system for non IT engineering customer service solution. It was very easy and simple to change and add our custom requirements on the system. The customer service is excellent and are always there to help. Have recommended it to all of our partners.

The product has been a welcome addition to our business in general, our customers particularly like the portal that comes with the product, our staff like that we can hide or display posts, this has really enhanced our customer experience. The support team are always very polite and courteous in there communications with me or my colleagues. What we like about the product is that it's not difficult to use or administrate, the training documents are pretty easy to follow once you are familiar with the products terminology. The product is ideal for SME's for these reasons. In speaking with Team Support Jan 2016, SLA reporting is being discussed for enhancement and I'm looking forward to new developments in this area. All in all, the product is reliable and the support team do what they can to help if needed.