Concerned U.
For a Support company they need lots of Improvement
Takes a long time for a response, Its like pulling teeth to get them to call you A lot of time they respond after my business hours or the end of their day.Not understand the issue. Claim some issues are insignificant, when they impact me on a daily basis. Were told certain features were coming, but now after a year and have told they are not coming. No 24x7 coverage. Something goes wrong after hours you are SOL. Typical "Fix" Clear cache or refresh. Slow and unresponsive interface many times a week.
Response from TeamSupportApr 22, 2016
I'm very sorry to hear this - we pride ourselves on our own support and usually receive great reviews on it, so I definitely want to make sure you are taken care of. I understand you wishing to remain anonymous and will absolutely respect that, but if you do wish to have a concerned party look into this for you I would be happy to have you message me privately at [email protected]. Again I'm so sorry for your experience and I do want to address this important concern.