TeamSupportReviews of teamsupport.com

My experience with Team Support from beginning to end has been the most rewarding experience. I have never had a company that EXCEEDS expectations with every single communication. Their product is the best that is available at level at this time in the industry. We provide customer service and support for our customers, and I have had my support staff listen to Team Supports customer support staff in training as a base for our expectations from our employees. They listen to the needs of their customers and move their product forward with their customer's needs in mind. I love this product and their Staff and would recommend them to anyone looking for business to business customer support and ticketing program.

We selected TeamSupport after deep search for a B2B support desk. The support we had from the free test to the implementation was excellent. The flexibility and fluidity was very important to us, as we didn't want that our support team take more time to create and close tickets than to resolve the issues.

TeamSupport is a powerful ticketing and customer service tool. The tool is frequently updated with new features and functionality. One drawback is somewhat poor customer service. Troubleshooting issues with customer/contact relationships, ticket notifications and automations is a challenge. There are many ways to gauge customer service and the quickest response is not always the most helpful.

I was tasked with choosing and implementing a support product. After much consideration and a run with the trial for a while, I chose TeamSupport. We have been extremely happy with the results. They have setup a very user friendly interface with plenty of options to customize/optimize your portal. This product has done wonders in the tracking and accountability department. I highly recommend TeamSupport to anybody that asks.

Excellent product. Customizable cloud-based solution. We use email integration and base our entire support process on TeamSupport. They did have some bumps last year following a version upgrade, which seems to be ironed out now. The TeamSupport mobile site hasn't been very useful to us, wish they had a good phone app to complement their great browser interface.

Our company has only been using for a short period but the transition from our previous system has been fairly smooth! Completely recommend to anyone looking for a support system

Like most things, nothing is perfect and there are things about Team Support functionality I would change. But I would recommend this company and its product as it represented openly and with integrity. They stand behind and support the product.

This is a great little app with and easy (user-discoverable) interface. Our team was able to pick it up and learn it on our own with very little effort and were up and using quickly; allowing for a fast migration from our old system. It also integrates with highrise CRM which is helpful when managing our customer experience between our client services and sales teams.