RLD
Literally some of the worst service I’ve ever received
I am genuinely upset over the experiences I have had with Teamson. On January 23rd I emailed Teamson to see if the top portion of a lamp I owned was able to be ordered, more specifically the lampshade and piece holding the lampshade together. I was told that they did have the item and paid for it. On February 1st the order supposedly shipped. I reached out to Teamson on the 6th as the tracking number they sent showed that the item had already arrived - their team told me that the shipping number was incorrect and that I would receive a new tracking number shortly. Fast forward to February 25th, when I still had not been updated on tracking - my ticket had been closed out as it supposedly had been “resolved”. After reaching out, I finally received a new tracking number. When I received the the package on March 3rd, it was only the lamp shade and not the metal piece that holds the lampshade in place. After a series of emails back and forth, they thought they had figured out what part I needed, however they sent another lampshade, though this time, it was shiny rose gold instead of black. I emailed them again and after r not hearing back for over a week, I finally found out on April 2nd that the other part I needed was out of stock?!? It’s now the end of June and they still do not have the part. There is zero follow up on this company’s end and to be quite frank, it seems like they don’t care at all. I have to be honest, I do not leave bad reviews unless I cannot get something resolved. Leaving a review like this takes time, however as I’ve been waiting for over 5 months for something that will probably never make it to me, I’m pretty pissed. Responding to recent reply from Teamson: I can understand the first time that my request was misunderstood, however I have worked with your team various times after telling them the piece I needed. Yesterday upon opening the package you rushed to me, it is AGAIN the wrong part. I need the spider, metal piece that the lampshade forms to.
Response from TeamsonJun 23, 2021
Dear RLD, (2nd response) Thank you for your updated review and we replied to your email with further part details that need your confirmation. We will be waiting for your response to send the replacements shortly. Thank you again for your time. ----------------------- Thank you for taking the time and wrote us reviews, we apologized for the long conversations in addressing your request. We received your initial request for purchasing a black lampshade in January and fulfilled this order on Feb. 26. However, upon checking your first few emails, we weren't informed that a piece of the metal light bulb holder was required also. Unfortunately, we spent some time trying to clarify the correct part number for this part with you, but this holder was out of stock at the time we confirmed the required information. We managed to request an urgent part supply from our support team and shipped you the light bulb metal holder today via UPS first class shipment. We hope this part can solve this product problem shortly. Kindly email us anytime if any further assistance is needed. Thank you. Teamson Customer Care