TeamsonReviews of teamson.com

Response from TeamsonOct 10, 2023

We're sorry to have provided a less than pleasant experience on your ticket. Please understand we're not trying to hold the product "hostage" and that we always ask customers to return damaged, defective, or mis-shipments in exchange for a full replacement. If there are time constraints preventing you from returning the product, we'd be happy to work with you on that if you let us know. Our agent will arrange for a replacement to ship for you and we'll update you once tracking is available.

Response from TeamsonOct 4, 2023

I'm sorry to hear you're unhappy with the service we've provided. Based on the communication records we have, you reached out on 9/28 in the afternoon and we followed up on your request within 24hrs requesting additional information, including which parts needs replacements, to better assist. Since we have weekends off, Mondays are generally very busy and we do apologize for not having responded on Monday when you had responded on Saturday stating you're not sure which part was part E (we had referenced part E based on the information we had received in your original email). Since we still didn't know what parts need to be replaced, we provided a pdf copy of the manual that came with your unit on Tuesday and asked if you can help ID the parts that need to be replaced so we know what parts to send. And now we're currently awaiting stock check from the warehouse. Again I do apologize for our Customer Care team being off on weekends and for not having responded first thing on Monday.

Response from TeamsonOct 1, 2023

Thank you for sharing your feedback. Upon checking the lamp was purchased back in October 2022. Although it is indeed out of warranty, our agent has still provided an alternative solution to help replace the lamp shade. Kindly reply to our email so we can continue to help you out.

Response from TeamsonMay 4, 2023

We're very sorry to hear you had a poor experience with your recent purchase. All of our play kitchens require full assembly and we do provide assembly instructions for our products on each respective product page so our customers can take a look to see if the product is right for them. Additionally, we do apologize if we were not able to assist you with when you reached out as we do not offer assembly services at this time. I do see our agent has offered a full refund for your purchase if you'd rather return the product and purchase something else. Based on the order number associated with this review, you're well within our return period and we'd be happy to help setup a return and pick up if you'd like. Just let us know in the ticket you have opened with us, and we'll follow up to assist.

Response from TeamsonFeb 15, 2023

We sincerely apologize for the poor experience. We had asked for a copy of the order confirmation or receipt as sometimes customers who receive our products have a gift receipt from the retailer and the request for photos was concerning the damaged door, not the missing parts, as photos of damages is useful to our QC team in identifying potential quality issues. I do see our agent has arrange for replacement parts to ship so that you can complete your cabinet and we'll be following up with tracking details on your open ticket once the shipping labels have been generated.

Response from TeamsonAug 8, 2022

We sincerely apologize for the poor experience you've had with one of our cabinets. Manufacturing defects do occur from time to time, and we're very sorry to hear you happened on a unit with these kinds of defects. Our customer care team would be more than happy to assist you in obtaining replacement parts and to help with any questions you may have concerning the assembly process. If you're interested in getting replacement parts and some assembly assistance/troubleshooting advice, please contact us at [email protected] and one of our agents will follow up to assist.

Response from TeamsonFeb 14, 2022

We sincerely apologize for the poor experience you've had with us. We understand our inventory was not in the best position and have implemented corrective actions to insure our inventory is accurate moving forwards so we can deliver on our promise of prompt shipping times for all orders. We have also fixed an issue with our voicemail system that had led to many missed voicemails, so going forwards, we will be returning all voicemails that are left with us. Additionally, we'll be following up via email to provide you with a 35% discount code for teamson.com as an apology for the poor experience you've had.