TCGplayer.comReviews of tcgcollecting.tcgplayerpro.com

I bought singles from this site a bunch of times. 90% of the time it's been a good experience with great prices. The only time I got ripped off was from buying a champions path Charizard from a seller that said it was a NM card, but it was slightly damaged. Not the sites fault, but they can do a better job with complaints & making things right with Scammy sellers.

It’s a scam. They take good cards out of packs then reseal. I got a vmax crowbat and a crowbat v from seperate single packs, and a cinderace vmax and a cinderace v from seperate single packs all in the same purchase order… tell me the odds of getting two pokemon (bad cards) of the vmax and v types from 4 seperate single packs all in the same order. Plus an order I had a week ago had all resealed packs. It’s a waste of money hopefully the people just stop using the site or else consumers will continue to be scammed

I ordered in some cards but only 4 of the 20+ cards ever came through. I'm still waiting for them to show up, and if they do I'll give a better rating, but for now I'm quite unhappy.

Great customer service and service all around! I have been using TCG for a while now without any hiccups, when there was at last an incident with USPS losing my package. The staff were very understanding and kind throughout the process! In the end, I got the cards I wanted and the satisfaction that I am supporting an excellent and caring company!

This website is for people who intend to play the tcgs instead of collecting. First of all, it is not an option to contact sellers to request pictures of cards to verify condition to make a more informed purchase. There is no option to contact sellers until an order has been placed with them. Second, sellers rarely follow their condition guide. Either this or they are just ignorant. I have had to return multiple orders because of condition issues. The listing will state "near mint" and I will receive a card with whitening and scratches all over the back and front. One time I received a card with such deep scratches that it should have been instead considered damaged. If you care about the condition of the cards you are buying, this website is not for you.

I recently attempted to purchase a couple boxes of Pokemon cards from TCGplayer and the entire experience was nothing shy of atrocious. After I placed my order, I got a package in a fair shipping time, but I got what was obviously nothing even close to what I ordered. The seller sent me about $3 worth of Panini basketball cards, which I have no use for. I immediately contacted the seller, who never responded to me at any point and still has not to this day. TCGplayer messaged me back and immediately began making excuses for the seller, saying they were, "having trouble sending messages." That lie didn't even make sense, seeing as they said they had contacted the seller. It was also an automated reply, which was a red flag to me. I researched the seller's shop and reviews and found that he was a known scam artist. After contacting TCGplayer again to inform them and asking for them to refund me, they sent me ANOTHER automated message, this time asking me to wait 12-15 business days, for the item to arrive, before messaging them again. This was another obvious red flag to me. I messaged them a third time only to get an identical automated reply. Now I was frustrated, so I informed them of how worthless their messaging system is, since it was not helping and I was not getting my money back. This time they actually replied and scolded me for calling them useless. After stealing my money and defending the criminal thieves they call, "sellers," TCGplayer actually told me I needed to treat them and the seller with respect and courtesy. So that's my story. I never got a refund, the correct product, or even a message back from the scummy seller. I used to use TCGplayer a lot in the past, but after this experience, me and my extensive network of people who play TCG's will never use that website again. Congratulations, TCGplayer! You guys stole $49.35 from me, so I guess you win. But now you're going to lose several thousand in future sales!

I sent in 20 low to mid value cards as a test and I'm so glad I didn't send anything valuable. They claimed that half of the cards were missing (they weren't) and half of the ones they admitted to receiving they said were damaged (they weren't when I sent them).

Literally useless customer support, Same fees as eBay, no good way to message sellers, no seller protection against harassing buyers, no seller protection, braindead and slow customer service (don't think they even should be called customer service reps, because they don't even know what that means), and an overall terrible platform.