taylormorrison.comReviews of taylormorrison.com

Horrible. Our condos were built in 2022. 17 doors have to be replaced. Refusing to replace with pre-hung doors. No doors fit correctly and slab doors will only be the same problem, but cheaper for them. They don't care. Just doing it to wipe their hands of the problem they created. Our garbage building has large metal doors that have a lock that only worked for one week. Now, these new doors have swung in the wind and have major damage. They say it's on you. Not us. They hired SOCOTEC to help with my door. I have an ADA condo. They've placed the threshold backwards and told me to let them finish and I'M the one with the problem! I'm in limbo. Only will finish if they can do it wrong. I say no. So, we are stuck. I am being held hostage to their poor workmanship. Ignore Warranty requests or delete them. Or, look at them, then you'll never heard from them. Sending crews to help re: paint/drywall, then not correctly fixed and you get "Sorry, I don't think the warranty will fix it again." Cannot believe this company. The rep yelled at me with his hands out like wings- "YOU AREN'T AN EXPERT!" I tried to show him on my computer what a threshold looks like. He snarled "I DON'T TAKE MY ADVANCE FROM THE INTERNET!" I'm an older female so that was threatening from a male. He meant it to me. Angry eyes and gritting his teeth, seething. This company is is not professional and employees are scary. Their products are terrible. DO NOT BUY FROM THEM. I have a complaint with the BBB and with the Washington State Architect Board re: SOCOTEC and their disaster with my door.

Look for a different builder. Tailor Morrison is worst builder. Sales representatives will fool you. Whatever they say it as standard are cheap products. They’ll tell you to work in Design Center for Kitchen/Bathroom counter tops, cabinets, Floor Tiles and carpets. Design center is another fraud place. We had worst experience with one of the representative (Haley Halstead) in design center. She will rush you in selections and won’t explain about what is the standard option you got it for your home and what are the upgrades they have. You will not get respect at all. She will push you to select something by saying you are spending more than 15 minutes to select cabinets and you will exceed the booked hours. You will end up selecting something. You will not get not even a water in the 4 hours from them. Do not waste your hard earned money with them.

Worse mistake of my life after living in a beautiful home buying Taylor Morrison. We did downsize from New Tampa after 23 years since my husband got cancer. We were told by someone that works for them in Ga they were good builders. Nope. The tiles are cracking. The built cookie cutter even in high end communities. Its so heartbreaking for this was supposed to be our last dream home. Ugh.

I’ve been through the process before with new builds but the experience with this construction manager was horrible. I had to point out numerous construction issues and code violations like missing insulation during the construction phase, which I had to go through the process of having fixed while living in the house. Taylor Morrison has no respect to neighboring property owners. Construction crew used my water for the construction of the neighboring Taylor Morrison property and refused to reimburse me for my expenses.

On a Wednesday I had a home inspection done by Fox Inspections in Houston. It revealed a number of things that needed to be 'fixed' in the house we were purchasing and we were closing in just a couple of weeks. When I received an email copy of the report I forwarded it to the current construction mgr. Ken Alexander. He just replaced one who was fired a couple of weeks earlier. On the same day my TM 'agent' quit to take another job. A month before closing there was a total change out of personnel. This was a 1.2 million dollar house. On that Friday I had a person come to measure the windows. A rain and hail storm came in and it went on for over an hour. During that time the rain was blowing hard against the rear windows. The house has an 8 or 10' patio on the rear. The 3 of us then saw that 7 of the large windows on the rear of the house were leaking water onto the interior windowsills which then drained down into the new carpeting. On Friday I was then emailed by Ken Alexander that my contract had been cancelled and they were keeping my money. I already paid $98,000 in upgrades etc. After the inspection the house went three weeks with no activity by TM. I'd dealt with them for abt. 10 months. They pushed closing back 6 weeks. But closing never happened. 3 days before the closing they cancelled my contract and told me they were keeping my money. Ken Alexander is certainly untrustworthy. Scams you with 'docusign.' Never a real signature. They still have not refunded my money and househunting with $98,000 less is challenging. Everyone should be very very careful when dealing with TM.

This company is absolutely terrible and does not honor warranty issues. They hire the cheapest labor to lie and put bandaids on issues. They had a plumber tell me that water stains on my baseboard were related to water from a rainstorm getting the sheet rock wet during the building phase months prior- crazy!. I had to make numerous calls to get an another evaluation where a toilet clog was found. The toilets are complete crap with sticking handles and numerous clogs resulting in overflows. Robbie goes as far as putting objects in the toilets to put the blame on the homeowner. He actually said he found an energy drink bottle in the tank of the toilet which is insane and out of the realm of normal possibilities. Make sure you watch them if they work on your toilet or any job they do because they have no limits on what they will do to put the blame on the homeowner. Absolutely no honesty or integrity!!!! This company is a huge scam and they do not honor warranties on issues caused by defective toilets and plumbing and then blame on the homeowner. Robbie is the biggest gaslighter and manipulator in the company. Beware of this company!!!

We have had a fan broken in our living room for months and they still haven't fixed it. Two days ago the water main broke and they still haven't tried to do anything to fix it. When we contacted them they gave us the run around. We have contacted the BBB and attorney general's office.

Absolutely atrocious! DO NOT CONSIDER THIS “BUILDER” to build your next home. They lie, gaslight, and the warranty department will DENY claims submitted. Especially GREG! He takes immense pleasure in denying your “warranty”. He will also insult you and gaslight you. Greg has the reputation of DENYING the “warranty”. So anything after closing is basically your responsibility. Greg is the “warranty” guy in charge in Houston. He takes pride in personally insulting you and lying to your face. He has a predilection for taking the slave labor contractor’s side. He will personally see to it that ZERO GETS DONE! GREG goes out of his way to obstruct and deny your “warranty”. Greg is so good he even manipulates his bosses and higher uppers and engages them in deceitful practices. Such as lying in emails. And doctoring documents. How they are still “building” houses and remain in business is a mystery to me and my neighbors. They use the cheapest labor ( probably illegals who freshly crossed the border). And the cheapest materials. If you do use them BEWARE! Make sure you video document the building process. Don’t give them ANY MONEY! Hire an independent inspector to make sure everything is up to parr. Don’t sign any closing documents unless you are completely satisfied with the final product. My suggestion, RUN! Find a reputable builder who actually cares about the product they are selling. Avoid dealing with these unscrupulous, unethical, greedy, shameless people. Every one of my neighbors has had issues with Taylor Morrison. Once those closing documents are signed, you are on your own!