Michael
I wish I had waited
Please know that a lot of the positive reviews here may be prompted after an initial phone call which promises relief. You call from a vulnerable place, perhaps desperate like I was. I was immediately so relieved. I understood that my approximately $50,000 in tax debt could be brought down to “little to no debt.” I was elated. You'll pay $750 for an “investigation.” After that comes the call offering relief. After THAT, I received multiple automated emails requesting a review. Following such enormous relief, I was happy to leave a positive review. I wish I had waited. What I believed I was purchasing and what I later learned I had actually purchased were very different. I called specifically seeking help resolving approximately $50,000 in old California Franchise Tax Board debt. I ultimately got more than $1,000 into the process before stopping further payments when I learned they were working on preparing tax years between 2020 and 2024. Not the debt I had called them to resolve. I didn't have any debt from that period. It would not have made any sense for me to request assistance for that time. This has been a *terribly* distressing experience. I have attempted to resolve it directly with the company and requested a refund. My request was denied because they say I am outside the applicable rescission period. My advice: do not sign anything until you have carefully read the agreements and have IN WRITING exactly which tax debt, tax years, and taxing authority they are addressing; exactly what service they are providing; what result they are proposing; and what your refund rights are. If you are in a vulnerable place, please don't let the enormous relief you may feel after that first conversation cause you to move faster than you otherwise would. Take the paperwork away. Read it. Take your time. Have someone else read it. Understand exactly what you're buying before you pay. It's a terrible feeling to believe you've been taken advantage of when you sought help because you were already overwhelmed. I trusted this company and I regret it. Let my naive loss be your gain.