Every taxpayer deserves to have their voice heard by the IRS. We match you with an expert who thoroughly understands your unique tax problem and will negotiate with the government so you get the best possible result.
TaxQuotes Inc. (taxquotes.com) has 104 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
TaxQuotes, taxquotes.com
Website
taxquotes.com
Category
Accounting & Tax
Location
Irvine, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 57% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
After they got my money the communication stopped. I had to constantly harass them for updates, just for them to lie to me. Then whenever I had questions they would gatekeep me from answers. The whole time instead of providing updates and answers to questions they would advertise more services. THEY DON'T CARE TO TALK WITH THEIR CUSTOMERS UNLESS THEY CAN GET MORE MONEY FROM YOU
Response from TaxQuotes Inc.Jan 26, 2026
Hi Charles, we’re sorry to hear this was your experience and appreciate you taking the time to share your feedback. This is not the level of communication or transparency we strive to provide. A member of our Client Experience team will be reaching out shortly to discuss your concerns and better understand what went wrong. We take your feedback very seriously and appreciate you bringing this to our attention.
MU
Munir
Red flag warning
I recently contacted Tax Quote in Irvine after looking at their instagram advertisement, and the experience was infuriating. In my opinion, they prey on people who don’t fully understand the tax process and hope they won’t question their outrageous fees and process. I wish I had reviewed this forum first because someone else also got trapped like me.
They charged me $600 just to tell me what I owe the IRS not even the state included. Their ads claim they “handle everything from top to bottom,” but that couldn’t be further from the truth. To even begin the process of showing you what your full situation looks like or what they might negotiate with the IRS & state, they wanted $8,000 upfront to start the process. Why on earth would anyone pay $8K without knowing what they can actually negotiate? It would make sense that if you tell me, you owe $X amount to Fed and State and with our service after negotiating you will be paying $X amount and for that our fee would be $8K, then it would make sense. You just pull something which i can do using TurboTax software for free including state tax info. It’s absurd. Huge red flag. Who pays thousands for a service with no clarity or guarantee what they can negotiate. The representative gave me full tax amount I owe to fed without knowing what my penalties are or anything and Im just talking about 2024 tax. I’m 100% up to date on all years.
They offered zero guidance on state filing. Instead, they wanted me to call state and find out the amount due, and then they would file it for me. And let’s not forget, they quoted $1,600 when i said i don’t want to pay $8K, just to file a basic federal return, with no penalty negotiation, no info with payment abatement, nothing. Pure daylight robbery.
For comparison, a reputable accountant can do this entire job (Fed and State filing) for around $250 - $500 and actually explain things properly and I have been using that for ages, just this time I fell behind and thought i should see what they are capable off.
Every time I pushed on a questions, they failed to justify or explain why their process and pricing was so outrageously. That told me everything I needed to know. I walked away immediately.
Please be careful in my opinion, they massively overcharge and take advantage of people who don’t know the tax process.
JZ
Jason Z.
Taxes completed and IRS continues to send bills
Had Tax Quotes complete my filing for 3 years (2020-2022).
Ultimately, I owed about 55k in taxes. I paid the IRS and thought all was well. Weeks later, I received a bill from the IRS stating I owed an additional 15k. I called Tax Quotes; they stated this was between myself and the IRS and I should call the IRS.
Begrudgingly I paid the bill.
Today 6/30/25, I received yet another bill from the IRS, 11k for year 2021 (which was revised by Tax Quotes).
I can’t understand how a company can prepare my taxes, collect their fees from me, and then I continue to get bills from the IRS.
I’ve never felt so screwed by a company or the IRS.
Response from TaxQuotes Inc.Jul 3, 2025
Hi Jason,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations, and we appreciate the opportunity to address your concerns.
As your Case Manager mentioned, the balances you are receiving from the IRS include penalties and interest that have accrued due to late filing and late payment. While your tax amounts were calculated accurately, the returns were submitted after the original deadlines. Unfortunately, the IRS applies substantial penalties and interest for both late filing and late payment, which can sometimes exceed the actual tax owed.
Regarding your 2021 return, based on your conversation with one of our tax preparers, you chose to spread out your $100,000 early retirement withdrawal over three years. This option required an amendment to your 2021 return, but it helped lower the tax owed across the years. Without this election, your balance for the other years would have been significantly higher.
We understand that you made payments to the IRS before the returns were fully processed. While we appreciate your intention to resolve the balances quickly, we typically recommend waiting until the IRS processes the returns and issues an official notice. This ensures that all penalties and interest have been calculated and helps avoid receiving additional bills.
If you would like help reviewing your most recent IRS notice or need further clarification, we are here to support you. Please feel free to reach out directly, and thank you again for your feedback.
SB
S B.
I had extremely high hopes for TaxQuotes
I had extremely high hopes for TaxQuotes as my initial rep was amazing in getting me set up and providing understanding of the tax situation I was current in. Then once I was moved to my agent, communication stopped all together. I ceased payments as I refused to pay for a service I was not receiving. Months have gone by with no response and I am back to square one with the IRS. And upon reviewing other review I can see this is a pattern of communicating ceasing once payment has been received. These seem like deceptive business practices to me.
Response from TaxQuotes Inc.Nov 11, 2024
Hello, thank you for taking the time to share your experience. Your concerns about a pattern of communication issues are taken very seriously, and we are committed to reviewing and addressing them.
Unfortunately, we’re unable to identify your account based on this review alone. To help us better understand your situation and make things right, we kindly ask that you contact us directly at 844-938-1040. Our Quality Assurance supervisor is ready to personally look into your case and ensure that your concerns are fully addressed.
We deeply regret that you feel let down and hope you’ll give us the opportunity to resolve this for you. Your trust is important to us, and we are committed to improving your experience.
PD
Paul D.
Their communication sucks
Their communication sucks. I've reached out several times and never get a response. The only time they seem to make time to reach out is when a payment did not go through (this was because of a compromise of my card, which I've since had a new one issued). I can't login because I forgot my password. To reset it, I need to verify, but their website never sends a verification code. I've tried to contact them concerning that. Like many other attempts, it goes unanswered. It's been a struggle dealing with them since joining at the beginning of August.
**I'm on the verge of dumping them and finding a new, better company to help me that has better communication.
Response from TaxQuotes Inc.Nov 11, 2024
Dear Paul,
Thank you for taking the time to share your experience. I want to start by sincerely apologizing for the frustration you've encountered. At TaxQuotes, we take your concerns seriously, and I’m truly sorry we have not met your expectations regarding communication.
Our Client Care Manager has personally reached out to you to address the issues you’ve experienced, and we’re committed to resolving them as quickly as possible. It’s clear from your review that we need to improve our response times and ensure that our support systems — like the password reset verification — function seamlessly.
Please know that we value you as a client and are taking the necessary steps to prevent similar issues in the future.
Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Sincerely,
TaxQuotes
TL
Tanya L.
Took money from my debit card I didnt authorize am
Never talked anyone here an they took 500.00 off my debit card. It is pending an nothing I can do about it until it goes through, then can dispute this. The transaction was done At 2:15 am. I have never contacted them, never spoke to anyone about my taxes at all. Will have to dispute once its cleared with my institution.
Response from TaxQuotes Inc.Oct 24, 2024
Dear Tanya,
Thank you for reaching out to us regarding your recent experience. We take allegations like yours very seriously, and we want to clarify that we have no record of any transactions associated with your name, nor do we have any associated financial information or accounts on file.
We understand that this situation is concerning, especially with a pending charge of $500.00. We recommend that you check with your bank or financial institution for further details about the transaction.
If you have any additional information or if you believe there may be a misunderstanding, please don’t hesitate to reach out to [email protected]. We are here to assist you and would like to get to the bottom of this matter.
Thank you for your understanding.
Best regards,
TaxQuotes
ST
Steven
should've paid more attention
all i can say is the explanation wasn't fully understood or given - especially concerning costs. Then again this could be my own fault for not asking questions. lesson learned and it only took a short 50 plus years.
Response from TaxQuotes Inc.Oct 1, 2024
Hello Steven, thank you for your feedback. We understand that clarity is crucial, especially when it comes to important matters like costs. We're sorry to hear that the explanation didn't fully meet your expectations, and we take responsibility for ensuring our clients have all the information they need. Your willingness to reflect on the experience is appreciated, and we’re always here to answer any questions, no matter how small they may seem.
If you'd like, we can review the details again to ensure everything is clear moving forward. We value your business and want to make sure you're fully informed every step of the way. Please send us an email at [email protected] with your name and the name of your tax advisor, and we'd be happy to investigate this further.
LB
Livvy B.
Impossible to get a response or answers to simple questions once you've paid
My "point of contact" person wasn't answering e-mails, so I made several calls until I was finally able to reach a human and find out that they'd meant to reassign me, but I'd fallen through the cracks. So, they assigned me to someone else who has proceeded to ignore my e-mails. I certainly see why they take their money up front, although I highly doubt I will be receiving the service I paid for (or at least not this year...).
Response from TaxQuotes Inc.Oct 1, 2024
Hello, thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the oversight in reassigning your case. This is not the level of service we strive to provide, and we understand your frustration.
We value your business and are committed to delivering the service you deserve.
When you have a moment, please send us an email at [email protected] so we can investigate what happened in your case. A senior member of our team will be in touch with you promptly to resolve this and ensure that you receive the attention and support you need moving forward.
Thank you for your patience, and we look forward to making this right.
