Michelle L.
Experience
I have unfortunately felt like I have been lost during this whole process. I have had a few different people from your company have been communicating updates, but never helping me to understand the process and why. Well today I received an update from Mabertine Pierre and not only did she explain to my my resolution but she took the time to answer my questions, and really walk me through as I was not fully comprehending certain things of my situation with the IRS. I now have a better understanding with action steps for the future and really want to thank her for her patience and knowledge. Out of the five people I've spoken to from this company she'll be the reason why I refer people to you. Thank you Mabertine, she deserves kudos, bonus and recognition of that is something your company does!
Response from Tax Defense NetworkJul 31, 2023
Thank you for providing this honest feedback about your experience. It's disappointing to hear about the confusion you experienced throughout your journey. An understanding of necessary service steps and our company processes is crucial to each client's service completion. While we're happy to hear that our team was able to turn things around for you, we will ensure that we utilize this feedback to create better experiences for our clients as we move forward.




