TaxBitReviews of taxbit.com

Response from TaxBitApr 9, 2021

Ari, First, I would like to apologize. Your frustration is understandable, and I have asked the team to escalate your issue and get a resolution, today. It sounds like there may have been some confusion around cost basis. This has been escalated and prioritized. -Michelle VP Marketing

Response from TaxBitMar 23, 2021

Hey Renae! I'm so sorry to hear that you've had anything less than a stellar experience, so I went ahead and reviewed each of the tickets you've sent through to us. It looks like each of your 7 tickets that you've submitted to us has been responded to in less than 24 hours, which we would consider quite quick considering that it's our busiest time of the year (tax season), and how busy the industry is in general right now! That being said, I do see that you're still waiting on a CSV to be converted and uploaded by our team, which was provided to us on March 13th. My sincerest apologies for the slow upload there, Renae. I'm afraid we did get a bit behind due to overwhelming volume, but we're in the process of getting caught up after hiring a ton of amazing, additional Support Team members! We'll have that CSV uploaded here in the coming days (we work through these on a first-come-first-serve basis), and thank you so much for your patience while we've worked to get that completed for you. We'll follow-up with you via email as soon as it's done. If there's anything more we can do for you, please do let us know!

Response from TaxBitMar 16, 2021

Hi Christopher, Sorry to hear you had issues accessing DeFi, the feature is currently in beta and accessible to all our customers. If you have any questions, or would like to connect we're here to help!

Response from TaxBitSep 11, 2020

Hey Peter, I'm so sorry to hear that you've seen inaccuracies within your account. We would love the opportunity to help correct any issues, as they're often related simply to data missing from an account, and we can help resolve that! We'll have someone from our Support team review your account to identify any issues that may be apparent, and then reach out to you right away. Thank you for letting us know there are issues, Peter. We'll talk to you soon.