Matt
The app was easy to use, but missing features make it unusable for users with more transactions
The app was easy to use. There initial customer service was amazing. However because they don't have as much import features that work with hardware wallets I was needing to have a csv imported. It took them 3 weeks to help me with that. They would just tell me I am next to have it imported only to wait days with no response. Additionally they claim you can easily upload your forms to TurboTax but I found out that was not the case. Yes they give you the ability to download a formatted csv that has the same input fields as turbotax but turbotax online can't import the file. I had to manually type in each line. They were not listed as one of the turbotax import companies. If they had the ability to auto import from hardware wallets and actually could import the turbotax spreadsheet then it would be great. If they don't have these features by next year I will change to a different provider.



