Zenwork Tax1099Reviews of tax1099.com

I tried to work with Zenwork, but the experience with their sales rep was really disappointing. She was constantly unavailable — always “at a conference in Vegas” or “traveling” and it often took several days just to get basic replies. When she did respond, the answers weren’t clear or helpful. Overall, it came across as unprofessional and left me feeling like my time wasn’t valued. I eventually gave up and went with another provider who was far more responsive and organized.

I chose Zenwork based on a written quote their sales team presented to me as final. I accepted the offer immediately and made my vendor decision in good faith. Only after I accepted did they inform me that the price was being changed—without any prior notice, clarification, or acknowledgment that the original offer had not been internally approved. What made the situation worse was the lack of a sincere apology or accountability from leadership, despite the clear breakdown in communication coming from their side. Responses also regularly took 3–4 business days, which made the entire process slow and frustrating—especially as we were approaching year-end when timelines matter. I ultimately decided not to move forward because the experience did not reflect the level of professionalism or reliability I expected. A quote presented to a customer as “final” should not be reversed afterward, and customers should not have to request basic acknowledgment of mistakes. Very disappointing experience overall.

Hands down the most unprofessional, incompetent, and unresponsive company I’ve ever come across. Their system is glitchy, unreliable, and riddled with errors, and when something goes wrong (which it will) they’ll blame you instead of fixing it. Customer service is a joke. They take forever to respond, offer zero real help, and refuse to take accountability for their own system issues. It’s shocking how a company handling sensitive financial data can operate with such negligence and lack of care. I strongly advise anyone considering them to look elsewhere. This company does not deserve your trust, your money, or your business.

I’ve had a horrible experience with this service. My forms have been in pending status for over 10 months. When I contacted support, the representative simply said there were “issues with the Social Security department.” There was no pop-up warning, no notification, and nothing in the software indicating this problem. Very poor communication and zero transparency. This has been the worst experience I’ve had with a filing service. I would not recommend wasting your time or money here.

Cancel. Cancel. Cancel. 20ish years using QB desktop then QB payroll then add Turbotax Business then add Tax1099 then add FINCEN BOI reports and W2 and 941 and 944 and every piece of data including bloodsample from banging my head on keyboard. Everything Everyone Everywhere all linked to the biggest group of hackers. FincenBoi form cost 50 bucks and was made worthless under the Traumpstick white house.

Company failed to correct transmission of W2 file with SSA. I could not reach anyone in their technical support who would give me an answer other than "We are working on it and will email you with an update." Really the worst service I have ever received from a vendor.

I submitted a 1099 with eDelivery and paid for it and the form still shows not submitted but again, I was charged. I have been on with 4 humans over a few days and nothing has been resolved. The promise to email me with the resolution, never emailed. Today I have been waiting to get assistance for over 2 hours. I have never had such a horrible experience in my life. They do not even deserve 1 star.

Very unprofessional, unreliable company. I submitted 1099s for 3 LLCs with this company for 2024. First and last time to use them. Multiple recipients never received their 1099s, one called me today, 3/12 and still has not received it from January. I wasted one hour with their ridiculous chat feature. Each time I looked up every reference number, copied and pasted, they were supposedly checking on it and disconnected my chat. Two times. When I found a number to call the customer service agent took no responsibility for people not receiving their 1099s and did not even apologize for the hour of my time wasted with their chat customer service. What a joke trying to deal with this company. Never again.