Zenwork Tax1099Reviews of tax1099.com

Shortly after filing, I received confirmation that everything was successful. Two hours later, I received notice that I only created the forms; I had not submitted them. Ten minutes after that, I received an email notice that the payment had not been received. I logged in and checked, and everything was paid for and submitted. I contacted support, and they replied that these are just generic email reminders sent to all customers, reminding them that it is time to file, despite the warnings being very specific about payment and incomplete filings. They assured me everything was filed correctly. One day later, I received another email telling me that my payment is incomplete and that they cannot proceed with the filing. I've used this service for years, but this is likely my last time. I've completely lost faith in their ability to handle these forms.

My previous employer chose to work with you in regard to their filing of mandatory tax forms. So then today, I get an email from Zenwork Tax1099 saying that my previous employer has requested consent of too eDelivery of my tax forms. It looks like a phishing email. After having to conform that you are a legit company, I click on the link. Then I find that I have to consent to your terms and conditions, which are set up for the customer (my previous employer) and not for me. Your privacy policies are set up for the customer and not to the individual whose information you are handling. Then when you dig into those, one learns that you are not liable for any data breeches. Even more so that you learn that much of this information, you do not consider private, and can sell it to yet another party. And I am held hostage. I can't even decline consent without an account which then would entitle you to the use of some of my personal information.

Last year was great- this year is horrendous. I’ve been at it for two days and cannot connect with any type of support, except for an AI chat assistant. No one answers customer service by phone, chat nor email. What a disappointment. Going to have to use another provider.

I have been locked out of my account for two days and cannot get anyone to help me. I've been cut off multiple times on the chat feature on their website, I've called the customer success phone number multiple times and it says the team is busy and hangs up, I've emailed the support email multiple times, I've called the AI number they provide. I don't know what else to do.

Tax1099 auto-fills Form 943 Box 17M when it shouldn't. I have reported the issue over 6 times and cannot get a real person to fix it. Their AI makes you repeat yourself over and over again and you will never get a real human to help, thought hey lie and give it names like Nancy and Thomas. Their software is engineered incorrectly and they do nothing to fix it. I have waited weeks, reported it over and over and over again and still, no fix to the issue.

Horrible customer service. I've been trying to contact them for 5 days with no response from a real person. After paying $1600 for filling 1099-NEC forms, I was blocked, customer service replies that they don't issue a refund, but I am not requesting a refund- I simply want the service I already paid for.

Be aware of several major red flags when using Tax1099 (Zenworks). Our company produces over 600 Forms 1099 each year, and transferring this volume of data from QuickBooks to the IRS is already a complex and time-consuming process. QuickBooks promotes Tax1099 as its partner for seamless filing, yet the process is anything but seamless. Even with assistance from Intuit support staff, completing the filing can take three hours or more. After finally reaching the last step and clicking “Complete,” we discovered that additional paid services, including 1099 mailing and a TIN matching service, had been automatically selected on our behalf without clear disclosure or affirmative consent. These add-on services significantly increased the total cost of filing. To remove the unwanted charges, we were required to go back through the entire filing process again to manually uncheck the extra services, causing additional time and frustration after an already lengthy process. Despite attempting to correct this, one paid service, the TIN matching option, was inadvertently left selected. This resulted in a charge of over $600 for a service we did not intend to purchase. We noticed the charge within approximately one hour and immediately attempted to contact Tax1099 by phone multiple times. Each call went unanswered and ultimately disconnected. We then sent multiple follow-up emails requesting assistance and a refund. To date, we have received no response and have effectively been ghosted. Tax1099 has refused to refund the charge, citing “human error,” despite the fact that the error was facilitated by a system that automatically preselects paid add-ons and provides no meaningful customer support when issues arise. This practice feels deceptive and manipulative, particularly for businesses handling high-volume filings under strict deadlines. Automatically preselecting paid services at the final stage creates unnecessary pressure, increases the risk of accidental overbilling, and leaves customers without recourse when mistakes occur. Businesses should proceed with extreme caution when using Tax1099 and carefully review every selection before final submission.

I used this service for over 7 years, but recently they put a deceptive Prepay button on and fraudulently charged my card $249 when my annual spend is les than $100 (and the order I was trying to pay for was $37). This has never been an option before, I always paid by order for each of my clients. I will stop using this software because it's not easy to use anymore and deceptive. I'm disappointed as all of my data is loaded into here, but I'm a tech savvy person and they took advantage to get some upfront cash. This is not ethical nor acting in good faith.