Wilson R.
Customer support
I originally left a review due to difficulties reaching customer support and dealing with their "chatbot". After posting my review, I was contacted by Alan, who is working with me to resolve the issue (ref. # 212406621). While the initial response time could be improved, I appreciate the follow-up and support. Because of that, I’m updating my rating.
Response from Zenwork Tax1099Jan 27, 2026
Hi Wilson, thank you for sharing your experience and for your continued trust in our software. We’re glad to hear it has worked well for you over the years, and we’re sorry for the stress and confusion caused by the recent filing and support experience. We have requested your details via Trustpilot so we can look into this right away. Once we receive them, one of our support representatives will reach out to you as soon as possible to review the status of your Form 940 and provide clear guidance.