Diane S.
Changing how program works
I did like how I was matched up with a therapist, and that we could do virtual or in person. What I didn't like is we are asked for our insurance coverage and when matching someone up with a therapist, the program doesn't make sure the patient's insurance will cover that therapist. I received 6 free sessions and found out that if I continued under TAVA I would pay full price, TAVA doesn't accept my insurance. My therapist works with Headway as well and Headway accepts my insurance.
Response from Tava HealthSep 21, 2026
We value feedback and thank you for taking the time to share it. We take all concerns very seriously. Due to privacy rights and regulations, we are unable to disclose or address specific details in a public forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please contact us directly at [email protected]. We look forward to hearing from you.