Michael
Bait charges, no simple cancelation and no refunds.
Overall pretty easy to navigate the website although trying to finding information on the various products can lead to accidently purchasing somethimg while simply trying to inquire about it.I contacted the support team immediately they initially seemed happy to help and then I was sent to the billing team support and then ended up getting 3 different replies from two different people. One asking which order I needed help with and another after responding and I was ultimately told nope to a refund because it doesn't matter that the site auto purchases things and even though in their ToS as long as it hasn't shipped they'll process a refund for you but i was told they are within their right not to provide any refunds and they'll be shipping the order out now. I only wanted a refund for the accidental order. No confirmation before they charge your card, no warning what so ever. Be careful what you click on on if you choose to use this provider and website, I also feel like they made canceling services slightly more annoying to make it so that people may forget to cancel or be too lazy to at the start since it requires emailing them. I won't be using any of their services any longer, to me they seem too desperate to keep money after the very brief interaction I've had with them. I highly do not recommend, there's a lot of others doing the same and are more reputable while also offering more information, transparency and genuine support and not click bait purchases.