TauckReviews of tauck.com

Having been on multiple Tauck tours, I was a bit shocked with the rating. We have always had the best experiences.

This was our 6th and last Tauck tour. The hotels were fine, but no itineraries any value. Food was meh, charged for a glass of wine at dinner.Tour guide was sweet but did not add any knowledge. A guest was obviously ill the first night, and by day 3 many were coughing, and I tested positive for Covid.Had to return home early, only to find out if you are still in the hotel you are paying for it. Aon was an absolute nightmare. Almost 200, I kid you not, pages to get reimbursed for travel. Will be checking on Trustpilot for a new travel company.

Same thing I'm hearing here. A travel agent at AAA explicitly assured me that my $750 deposit was refundable since the trip scheduled was a year and a half out. We decided to cancel when we realized a one week bus tour of the SW was as much as a two week African safari. The agent admitted she gave me bad information and Tauck took off with my $750. We travel extensively and have never had a company say you only have ten days from booking to cancel. Not once! I put it in dispute on my CC and will pursue it further against AAA for duping me.

We have taken 9 Tauck tours and all have been exceptional. This year we were going on a river cruise from Madrid to Lisbon. My wife was hospitalized one week prior to going. Tauck immediately credited 50% of the total to our credit card and within 10 days we received the balance from Aon insurance with no hassles. I will continue to use Tauck happily.

I was injured on a trip to Patagonia in December 2023. I asked the tour guide to get me a doctor. Instead she sent me to the front desk who would not help me other than tell me to go by myself to a local clinic. I could not walk easily and was in pain and could not go alone to a clinic. When the tour guide got back, I again requested that she help me get a doctor, and advised her what the hotel front desk had said. She never got me a doctor and never offered to help get a doctor. When I got back home, I finally saw my own doctor , and arrived in a wheelchair. I was told by Tauck Tours insurance that they could not cover me any of my bills because I did not see a doctor in South America. If they had been notified, they would have even sent a doctor from another city, if necessary. Tauck would do nothing to help with medical bills when I returned home. They were very nasty on the phone and threatening. Do not expect any help if you become ill.

I have taken 6 trips with Tauck and recently took my last. The trip was to Central Europe. The food was pedestrian at best: flavorless and tough meat. The rooms used to be deluxe or superior and are now standard with views of the garbage or buildings that are being renovated. The worst part is the lack of common courtesy of sick guests who were coughing and hacking without using a mask, distancing and using their arms or nothing to cover the spread of germs. By the end of the 16 days more then have of the 27 guests were sick. Oh, did I say 27? Yes there were supposed to be a max of 24, but they packed a a few more sardines in the can. I called Tauck guest relations while still on the trip to ask for private transport for my friend and I and they said they have no policy in place to even ask other guests to be courteous and wear a mask of use tissue. The tour director agreed that guests were being rude, but refused to even ask them if they wanted a mask or tissue. My friend and I finally just distanced ourselves, and paid for our own food and transport to stay away from the sick masses.

EVERYTHING ABOUT TAUCK IS OFF THE CHARTS AMAZING. We took a Northern Italy tour pre-covid, and a Switzerland trip this summer. Both times, ⭐️⭐️⭐️⭐️⭐️ everything! The hotels drop dead gorgeous in great locations; food amazing; the itinerary was incredible; the tour director knowledgeable and kind; service at all levels was terrific. I cant understand anyone not having an incredible time with Tauck.

I was told at the time of reservation that the max no of people was 25, but ended up with nearly 40 without notification of the change. Others on the cruise said the same. Tour dir said Tauck changed the max. Asked specifically about attire, and was told it was casual. Only when we were on the trip did we learn that a sport jacket was recommended. My husband wore a sweater and was the only male without a jacket. Our dep time from Dublin was provided, corrected, confirmed, but still wrong with tour dir. She had us leaving for the airport at midnight for a 11:25 flight. Bus issues: While driving between overnight locations (all bags, passports, money on the bus), we stopped at a roadside rest stop/restaurant. The tour director assured us we could safely leave our things on the bus, that it would be secured. The bus driver left the bus unlocked and the door wide open the entire time. People claiming to have motion sickness sat in the front of the bus the entire week. Why would you book a bus trip if you have motion sickness? The tour director said they would rotate everyone from front to back each day, but we were in the back the entire trip. Hotel views were very bad, garbage bins and roof tops. Generally nice facilities, but the worst rooms. Tour director was disorganized, blamed company for issues, stayed with single women for meals. She was subpar - not engaging at all, read notes so flatly during bus trips that she put most to sleep. She misdirected people at our stops. When the same people repeatedly arrived late for departures she did not address it. Tour director did not seek out feedback from us for anything. A few times she said, “wasnt that/he great”.