TauckReviews of tauck.com

tauck Costa Rica wasted too much of our hard earned money. 2 of the 6 days tour was in long travel so you paid a 1000 for a day of travel x2 and two of the nights are spent in a cockroach, spiders, bug infested in your bed type of hotel. won't be recommending them. travel with national geographic or Patagonia if you can. our tour director was the best part of this trip he was super friendly and kind. but the rest of it you can do on your own without a tour. its a small country easy to get around.

I agree with all the negative reviews. They canceled my original tour and offered me a full refund or rebook with a $250 per person discount. I made the mistake of rebooking. Now that the new strain of Covid is a threat, they will not refund. Additionally, services and tours on the tour have been eliminated and they are adding in tip “suggestions” even though the trip was sold as included. They do not answer their phone calls and refuse to speak to their booked customers. They couch the degrading of their tours, the poor service and lack of availability to speak to their customers in polite terms, but are rude, money-hungry liars.

Do not travel with this company! There are too many other groups out there that will care about you and not making money! Taulk is miserable to deal with. They kept 2 deposits on a trip to Japan that they never were able to go on because of COVID….They refused to refund anything. At one time they were considered the best but not now. Money is their only concern so I would be very fearful of leaving the country in their care!

Whenever a tour is cancelled for any reason and trip insurance was purchased that amount is used for that exact purpose ie. insurance . Most tour companies take the premium , however Tauck credits that total amount to another tour if booked within their time frame . We have taken many tours , Tauck has gone above and beyond their duties to us each tour . It is unfortunate some do not understsnd trip insurance . When purcasing auto insurance your premium is not refunded if you have no accidents .

Signed up for an African tour with Tauck for 4 adults and one child. Tauck cancelled the Tour in the summer of 2020. They returned airfare of $27500 and a deposit of $ 2,500 approx. However, they refused to refund the insurance of $3300 approx. Remember THEY canceled the tour but kept the Insurance . An insurance co they own.

TAUCK EVALUATION TRUST PILOT I will never book with Tauck again. During Covid when other travel agencies provided full refunds, Tauck refuses to refund the $639 Travel Protection plan fee. They will provide a credit for future travel but I am in a high risk group and a senior and not allowed to travel. Further, Tauck has proven that they do not deal fairly so I would never give them more money for a trip they then would keep as well. The Tauck website states that they "... always do the right thing, deliver more than what's expected,...." Clearly this is not the case. I recommend contacting the Attorney General of CT if you have problems with Tauck.

I will never use Tauck Tours again. I booked a land tour and was told it was fully refundable until final payment. When I had to cancel, I was informed I had to have purchased the protection when I booked in order to get my deposit back. That's just shady and unprofessional. I cancelled over 5 months prior to the tour.

Tauck is all about your money and them. They could care less about you. The highlight of our trip to Ireland was to stay in the Dromoland Castle, we got there to find out that we were staying in a local Inn that was 1/8 of the cost and they refused to reimburse the difference and acted as if they could care less. Because the group was so adamant, they sent a check for a very small amount with a small amount credit for another trip: which we will never use. How awful to pay so much for a trip and go to find that the highlight of your trip was taken away. They never even offered to take us to even see the castle, a few of us skipped out on part of the local town tour and paid our own way to go tour the castle we were suppose to stay in. Tauck never apologized, nor took proper responsibility on their own. There was several tours we could have took that were much less cost and they did stay in a castle.