We believe in do-it-yourself investing. We think controlling your own money can be more rewarding than relying on money managers or robo-advisors who put your portfolio on autopilot.That’s why tastytrade gives you every edge possible with the technology, rates, and support that help you succeed more easily on your own. We’re as serious about your money as you are, and we work for you who are brave enough to take your finances into your own hands.
tastytrade (tastytrade.com) has 599 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
tastytrade.com
Website
tastytrade.com
Category
Investments & Wealth
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Disappointing experience. They closed all Australian accounts with very little warning, and my initial email was never received, which meant I effectively lost 30 days. There was no apology. All positions liquidated!
Trying to work with the banking team to get my money out was also unnecessarily painful and time-consuming.
After this experience, I would not use them again.
Response from tastytradeAug 17, 2026
Following a recent strategic review, we’ve made the difficult decision to no longer provide services to accounts held by Australian residents. This was a broader business decision and is not related to your individual account or your standing with us.
We truly appreciate your business and regret any inconvenience or disappointment this may cause. For more details, please refer to the FAQ on tastytrade.au.
WI
Wizardwind
Poor Communication and bad decisions.
Poor Communication and bad decisions.
The people feel really unprofessional. - I had some positions closed over the weekend with NO warning.
The timestamps of the notifications were AFTER the position was already closed out.
Email saying "you might be in risk, please deposit XXX amount" -> That same day (less than 9 hours later, I deposit the money) --> log in, only to find that "oops it was ALREADY closed out"
Obviously no help or recourse because it the transaction was already done. - Less than 24 hours later the stock recovers. turning what was on track to be a good profitable week into a terrible disaster. No heads up, no help. Just a "oops, thats too bad"
Response from tastytradeAug 17, 2026
I understand the frustration of being liquidated when the account has negative buying power. It sounds like you're describing one of our risk emails.
We try to notify our customers of excessive risk in their account and allow them to deposit to meet the excessive risk in their account.
I am not able to take a look at your account based on your username to asses the actual position. However, we may need to liquidate positions if the account cannot withstand the risk before a deposit is made.
CH
Chrisy
Very terrible experience
Very terrible experience, I have been trying to withdraw my crypto to my external wallet and I have been getting Outgoing transfers are temporarily unavailable due to maintenance. Please check back later, for a week now and others has been experiencing the same problem
Response from tastytradeAug 17, 2026
Thank you for the review. I sincerely apologize for any inconvenience during the crypto withdrawal maintenance. If you are having issues making another type of transfer, please contact us and we can help you withdraw your funds.
PD
Poets D.
Disappointed Aussie
Disappointed Aussie - After IG took over, it when down hill rapidly. Look elsewhere for a more trustworthy broker.
Response from tastytradeJul 10, 2026
Thank you for the review. We truly appreciate your support of our company in the past. Unfortunately tastytrade has made a business decision to no longer do business in Australia and we will support you through this transition. If there is anything we can help with, please don't hesitate to contact us.
YV
Yury V.
Tastytrade's Broken Bracket Orders Put Traders at Risk
I had a very disappointing experience with Tastytrade.
The platform's bracket order functionality is currently broken. I cannot use take-profit and stop-loss orders together, which is a critical feature for anyone managing risk. Previously, the stop-loss percentage input didn't work either, forcing me to enter prices manually.
What's even more frustrating is that customer support has no idea when the issue will be fixed. Their only recommendation was that I stay in front of my screen and monitor the price myself. That's simply unacceptable for a professional trading platform.
Risk management tools should be reliable. If basic order functionality doesn't work and support can't provide a timeline for a fix, it's hard to trust the platform with real money. I expected much better.
Response from tastytradeJul 9, 2026
Thank you for the review. We apologize you that you did not have a great experience.
It looks like you had two vertical spread positions where there were overlapping strikes which resulted in a combined trade priced for one of the legs which would mean a different average trade price than expected. Our system will take the new average trade price and use that to calculate the profit and loss when using the bracket order.
If the percentage function is not working because the new trade price is being thrown off due to the overlapping strikes, you can always manually enter a price for the take profit or stop loss of the bracket orders.
AR
Alex R.
Incompetent and terrible customer support
I have a few accounts with other trading brokers, and decided to test the TastyTrade platform since they offer very nice, intuitive graphic analysis. The platform itself is very good, but the customer support team is incompetent and lacks knowledge. I only call 3-4 times, but the people I reach are lacking in customer support skills. I wish they would fire all of them and hire people from Schwab, for example, day and night. Second problem: I have been unable to link my business account to my BlueVine business bank account since January 6, 2026. Today, July 1, 2026. As they requested, I uploaded my most recent bank statement. They don’t provide any responses- no communication, nothing. You have to call and ask. First, they said they cannot do that for my bank, even though the other 3 brokers don’t have any issues. Then they said that the name does not match the account even though it is an exact match. They don’t reply back, and now they come up with a new excuse: “We would not be permitted to link a personal checking account to your business tastytrade account.” BlueVine does not even offer personal accounts, so much for competency, those people. Absolutely terrible customer support. Fire them all and hire new people.
Response from tastytradeJul 8, 2026
Thank you very much for the compliments about the platform in the beginning of the review. We work to offer the best customer support possible and we apologize if our support staff fell short of your expectations.
As for linking the bank account, unfortunately we don't allow for third-party funding. This would mean a business account would need to be funded by a bank account owned by the business.
In your situation with BlueVine bank, that is unfortunately an unsupported institution for ACH. You can send a wire from BlueVine if you would like but we would not be able to connect it via ACH.
SH
Spencer H.
Can't get my funds released
Can't get my funds released. It's been a hassle to get my funds released in a timely manner. They keep telling me they will check but still hasn't given me a legitimate answer, It's been 5 business days
Response from tastytradeJun 15, 2026
I see the funds are currently being withdrawn from your accounts as of Friday. Please note on ACH deposits there is a full 5 business day hold on all deposits as they are not settled with tastytrade before that period. If we can verify the funds, we may allow you to trade on the funds before the deposit settles, however we will not let you withdraw the funds before the 5 business day hold. Please feel free to contact us if you have any questions.
EL
Evangeline L.
Onboarding was horrible
TASTY TRADE IS NOT PROFESSIONAL OR TRUSTWORTHY. Onboarding was horrible. Their online portal for document uploading does not work. So emailed them to their "secure" email address - once - then twice - then three times - then four times. They told me they didn't get anything, but these emails did not come back to me as undelivered. So where did they go? Then was finally told that I needed to send more info. Was being civil the whole time but this really takes the cake!! When I finally called in to see what else was needed, I was cut off, put on hold mid-sentence and treated poorly by two different people. Seems like everybody is having "a bad day" over there.
Response from tastytradeJun 10, 2026
Thank you for reaching out. We previously requested some identifying information to locate and review your account, but were unable to connect. Please contact our customer support team (https://support.tastytrade.com/support/s/solutions/articles/43000476860) directly so we can address your concerns promptly — we're happy to help.
