tastytradeReviews of tastytrade.com

Llevo desde el día 22 de Septiembre de este 2023 intentando hacer un retiro a mi cuenta de Currencyfair desde Tastytrade y no he podido recuperar mi dinero. Lo único que hacen es reenviarme a sus instrucciones, las cuáles están con errores, y no me aclaran dónde está el error en los formularios que les he enviado. Llevo a día de hoy 22 correos entre ida y vuelta en la hora que estoy escribiendo esta reseña y no me han devuelto mi dinero. Empiezo a pensar que no puedo recuperar mi dinero. Tengo los correos que puedo compartir para que constaten del mal trato al cliente, de su incompetencia a la hora de solucionar problemas y les da igual tener instrucciones de retiro con errores y que no puedas recuperar tu dinero. Son unos sinvergüenzas. No recomiendo que usen ese broker, pues sólo tendrán problemas con los retiros a Europa. Aparte de esto, cuesta hacer una mariposa con opciones, o un iron condor, 20,80$ en el SPX. Y en su página dicen que cuesta 1$ por opción. Como son 4 debería ser 4$. Puedo entender que por pagar tasas a terceros se estire el costo a unos 5$, pero no hasta 20,80$, es un abuso. Y cuesta hacer un retiro internacional 45$, un abuso. No operen con este broker, sólo tendrán problemas.

The identity verification process I went through with this brokerage was far more demanding compared to other brokers I've had accounts with. After giving all self identifying information and even answering questions about info pulled from my credit report, I got an email still asking me to send documents to verify my address. huh? It also went on to question my IP address.. ? Now you've just crossed the line between regulatory requirements and creepy overreaching business practices.

I had same experience as July 14 reviewer in being rejected with no legitimate reason. My interaction with this company was through both emails and phone with young agents that tried to provide accurate information as to some of their terms but needed more than one exchange to get correct information. Given a similar rejection just took place I suspect they have some operational issues which will be further "explained" through excuses. Go to TD...they have new promotional offers for those that want to move money from other competitors into TD...with no hastle.

I was instantly denied without reason, I contacted support and was told it was a management decision which is odd as a new user that management is reviewing a new users account and denying it within minutes?? Waste of time and terrible brokerage.

I was trying to open a trading account but have failed. I tried to log in to my existing website login to open a trading account and I received the message the details were incorrect. Not sure how this can be right as it’s stored in Chrome password manager. However, I changed the password and it still didn’t work. I tried both the Google password manager way and manually inputting the details. It failed to log in again so I changed my password a second time with the same result, failing to log in. The next message was that the account was locked. I made contact via the support chat function to get the account unlocked and this was a truly woeful experience. Very low quality AI with no obvious way of getting connected to a human. I tried to circumvent logging into the website and go straight to applying for the trading account and this confirmed that my email was taken (so I am using the correct details) and that I had to log in, which again failed! I then used the chatbot to try and issue a complaint and was given a link to an email address to contact and my email bounced back as underliverable as "not a valid address". I will not transferring my trading account to Tastytrade if this is the quality of cybersecurity and support that Tastytrade uses.

No cross margin, you have to leg almost any option strategy In since they don’t support any strategy more complex than a literal spread, higher options futures feed than competing brokers, MANIPULATE options for lower volume options forcing you to buy at the ask/sell at the bid (you can see the price change right after you place an order at the mid then see it go back once you cancel the order). horrible liquidation, don’t try to liquidate you in a way that saves your portfolio, just costs you money, very inefficient, hold all deposits for up to 5 business days because they can. horrible software, app glitches every time you open it giving incorrect options prices for a few minutes before reverting to the accurate quotes. Customer service is decent though

I opened an account to trade options. Then I tried to deposit money on phone, it wont work and if you call customer service, they rudely advise you to deposit over web/computer. It was really hard to login, as they need authenticator app based login. multiple times password had to be reset within short timeout window. Once customer service was rude, we decided not to use the account and let the account be. I will stay with TD ameritrade/ToS though its expensive.

Not sure why they even offer 0 DTE trades when the risk department will just close your trade whenever they feel like. Worse than a bank just stealing your money. My position was nowhere NEAR in the money and they executed a closing trade. WORTHLESS Replying to their reply. There best efforts always screw the customer. The customer is forced to take a loss when the company has no liability. The customer is not reimbursed in any manner by the company for their Risk management error. I realize the company needs to protect there assets but the customer should be reimbursed for the mistake. Even a small token like 1 free trade. This is basically a license to steal. My advice never hold a trade to the last day. Which makes u wonder why do they offer 0 DTE trades when the risk department can close your trade at any minute?