janatu B.
My mother was scheduled to perform…
My mother was scheduled to perform Umrah during Ramadan 2026, a journey that meant so much to our family spiritually and emotionally. Unfortunately, due to the escalating conflict in the Middle East, the trip had to be cancelled for safety reasons. While this was deeply disappointing, we truly appreciate how TARTEEL Travel handled the situation. From the moment concerns began to rise, TARTEEL Travel remained transparent, responsive, and highly professional. They prioritized the safety and well-being of their clients above everything else, which gave us a lot of peace during an uncertain time. Rather than taking risks or leaving families to figure things out on their own, they made the responsible decision to cancel the trip. What stood out the most was how smoothly they managed the refund process. They honored their commitment and provided a full refund without unnecessary delays or complications. In situations like this, it’s easy for companies to fall short, but TARTEEL Travel did the opposite, they showed integrity, accountability, and genuine care for their customers. Although my mother was unable to complete her Umrah this Ramadan, we are grateful that her safety was protected and that we were supported by a company that operates with professionalism and strong values. We would confidently consider traveling with TARTEEL Travel again in the future, in shaa Allah.
Response from Tarteel TravelMar 23, 2026
Thank you for your kind review and for trusting Tarteel Travel. Due to the conflict in the Middle East, we made the difficult decision to cancel our Last 10 Days of Ramadan 2026 Umrah trip because the safety of our travelers is always our highest priority. Even though the situation was beyond our control, we believed it was our responsibility to honor our commitment and issue full refunds to all travelers. Our mission is to serve the guests of Allah with honesty and transparency. We truly appreciate your understanding and hope to have the honor of serving you on a future Umrah journey, Insha’Allah.




