Farima S.
Good Experience
Overall the experience was good as always. Ramadan is a challenging time because there are alot of people but i think what could have made the experience better is for it to come with Iftar instead of Suhoor. For both Madinah and Makkah it was difficult fasting all day and then having to figure out what to eat especially since we are foreigners and dont know the good spots to eat. I already came to Umrah with you last year so i was prepared but alot of people mentioned there could be more educational seminars for example having a welcome seminar to talk about janazah prayers and how to do it (in the US we don’t usually have this whereas in Saudi we have them after every prayer), umrah history and reward, how to perform tawaf (which corner it starts and which corner to say rabana atina … prayer), etc. A second Umrah is not part of the package which is completely understandable but i think for good service you could have someone on your team offer it for some people especially women who are on their menses and are not able to perform umrah with the group. In those cases, i think the staff should accomodate and offer a second umrah to the and if some people want to join they can These are just suggestions but thanks again for the beautiful experience may Allah SWT reward you all and inshallah i would love to bring my parents next time inshallah . Jazakallah Khairun !!!
Response from Tarteel TravelMar 29, 2026
Assalamu Alaikum, Thank you again for your thoughtful feedback and for traveling with Tarteel Travel for your Umrah. We truly appreciate your continued trust in us and your kind du‘a. Regarding the point about Suhoor being included instead of Iftar, this is a deliberate decision in our Ramadan packages. The reason is that Suhoor time is extended and much more practical for pilgrims. At the hotels, Suhoor typically runs from 12:30 a.m. until around 4:30 a.m., giving travelers several hours to eat comfortably before Fajr. In contrast, Iftar time is very short, and most pilgrims go directly to Maghrib prayer and then prepare for Taraweeh in the Haram. Because of this short window, many people do not have enough time to properly sit and eat before prayers begin. For this reason, Suhoor tends to serve pilgrims better during Ramadan. At the same time, Iftar is available at the hotel for an additional charge, so any traveler who prefers hotel Iftar can easily arrange and pay for it directly at the hotel. Regarding the educational guidance, we want to clearly confirm that full Umrah guidance was provided. Before the trip, we sent educational video guides explaining the history of Umrah, the starting point of Tawaf, the corners of the Kaaba, when to say “Rabbana Atina fid-dunya hasanah…”, and the full step-by-step process of Umrah. During the journey, we also held a seminar where the Umrah rituals were explained in detail and travelers were given the opportunity to ask questions. This seminar was conducted and documented, and portions of it were recorded and shared on our Instagram page, clearly showing that the seminar took place. If some individuals did not attend that session, that is outside our responsibility, as the seminar was fully provided to all travelers. Most importantly, the Umrah itself was performed as a fully guided group experience. Our team leaders guided the group step by step from the beginning of Tawaf until the completion of Sa’i, with the leaders reciting the supplications and the group repeating after them. No one was left alone or without guidance. The entire group performed the Umrah together under direct supervision and instruction from our team. Regarding Salat al-Janazah and other Islamic teachings, the seminar intentionally focuses on Umrah education, since this is an Umrah journey and our priority is ensuring pilgrims perform Umrah correctly. Including many additional topics beyond Umrah could overwhelm travelers with too much information. However, whenever pilgrims ask questions about other Islamic matters, our team is always happy to answer them. As for the second Umrah, our program clearly includes one fully guided Umrah, which is the responsibility of our team to facilitate. If travelers wish to perform an additional Umrah, they are welcome to do so on their own, as it is the same process as the first Umrah. However, organizing a second guided Umrah is not part of the package. Additionally, there are scholarly opinions that do not recommend performing multiple Umrahs in the same journey, which is another reason we structure the program around one guided Umrah. For sisters who experience menses during the scheduled Umrah, we always accommodate them when they contact us directly through our WhatsApp support line at +1 (267) 536-0700. When we receive such a request, our team arranges the necessary assistance so they can perform their Umrah later. We sincerely appreciate your suggestions and your continued support. It means a lot to us that you are considering bringing your parents on a future journey with Tarteel Travel, and we would be honored to serve your family again. May Allah accept your Umrah and reward you for your intentions. Warm regards, Tarteel Travel Team