Donna H.
Poor quality products - no refunds policy
I bought a bag at a cost of £32. It took weeks to arrive because it was shipped from China and when it finally did arrive it was a horrid plascticy crumpled poor quality bag worth less than £5. I asked for a refund and they offered me a 25% refund and to keep the bag. I said I had no interest in keeping that bag and I wanted a refund per s.14 of the Sale of Goods Act in the UK that says that merchandise has to be of "satisfactory quality". They refused, said it was difficult for them and made me a final offer of a 40% refund. Do not buy from these people. They do not abide by UK laws and seem to think that their company policy trumps the law. It does not.