Rebecca S.
Cheap items for the cost you end up paying!
I purchased the Witches of Scotland handbag in November for around $60. It arrived quickly, was packaged beautifully, and I was excited about it. Unfortunately, only 6 months later, the handles are already cracked and falling apart with very light, normal use. When I contacted customer service, I was told the bag was outside their “after-sales warranty period” and was offered a 20% refund, along with advice not to carry “heavy items” in the purse. This is a small handbag — what exactly are customers expected to carry in it? While I appreciated the offer, the bigger issue is the quality. A $60 purse should last far longer than 6 months without the handles deteriorating. I also think customer service could use a bit more training and accountability in how they respond to concerns, rather than immediately implying the issue was caused by the buyer’s misuse. That response was disappointing and felt dismissive instead of helpful. Based on my experience, these products are not made as well as the pricing and branding suggest. I’ve since purchased a replacement elsewhere and would recommend looking at other shops if you’re after the same tartan aesthetic with better durability. Judging from other reviews, it seems I’m not the only customer disappointed by the quality.