TargusReviews of targus.com

Very prompt to deliver.

Love the bag. Shoe compartment is awesome. I also find it very sleek.

HAVE NOT SEEN MY TARGUS COVER YET BUT IT SEEMS VERY COMFORTABLE WILL LET YOU KNOW LATER IF YOU SEND ME ANOTHER SURVEY THANKS

Fast shipping. Usual high quality & well-designed Targus product.

It holds my iPad securely, seems to protect it when dropped (although it does not stay closed), the color and finish are attractive.

... and customer support are not responding... I rate them 1 star for customer service, the paid but missing item, and my wasted time. I will explain below. I ordered 2 items at the end of January, just over 2 months ago, a backpack and a roller suitcase. The items were paid for immediately, and they were supposed to be delivered by courier, which is fast way to deliver, meaning within a couple of days or so. They were sent as 2 separate orders for some reason. Item 1 arrived on time within days, item 2 was stuck in the courier depo (using their online tracking). I contacted Targus, red flag number one, they told me to wait, when it was clear the item was blocked/lost in the courier. Several days later, I contacted them again, they asked me to wait again. After about a month (?!) I contacted them again, and I said this is clearly stuck and it's not being delivered, so I asked for a refund or a replacement. They agreed to a replacement, but they made a mistake and send me a backpack again, which is clearly not the right item as that was already delivered, the missing item was the roller. I raised this with them immediately (even before I received it as I could see from the emails that this was the wrong replacement) and asked them for the correct replacement. A few days later, and nothing happened, I called them again and they told me they escalated to their support team but I had no contact from them. I had to chase them again a few days/weeks later, and after a while, they stopped picking up their phone on my calls, and this happened on several repeated attempts. Funny enough, as soon as I called from a different phone number, the support phone was picked up immediately, this leads me to believe they have black-listed my number now because I am following up with my complaint. So when I managed to get through to their support (from my different phone number), they said they are going to "escalate" my case (again)... of course nothing happened after than. I emailed them giving them one week to sort this out either by a replacement or a refund, or else I will start the chargeback process. I had no reply more than 1 week later, so now taking this with my bank for a charge back. Be warned if you are ordering from this company, you might not get the item you promptly paid for more than 2 months later, and you might have to deal with shady blocking number practices and waste a lot of your time chasing their support and dealing with the charge back procedure. Better choose a reputable supplier for your items.

Love it. Love how it holds the pencil

Targus has always delivered my products on time. Very good service.