TargusReviews of targus.com

Received but came in incorrect model. Purchaed Coastline Ecosmart bag but received Classic model bag which is way less expensive than what I originally purchased.

I never got my item!

If you’re looking for a backpack that eventually falls apart, Targus may have perfected the product. After about six years of normal use, the pull tabs on the pockets have started falling apart, making the zippers increasingly difficult to use. These aren’t decorative pieces—they’re basic components that should be able to withstand being pulled every time you open a pocket. So I contacted Targus customer support, expecting them to stand behind their product. Instead, I got a lesson in Targus’ definition of “quality.” Their response? It’s “normal wear and tear” after six years. Seriously? The customer-service response was almost more disappointing than the backpack. Rather than showing any interest in the problem or offering a reasonable solution, the representative essentially dismissed it with, “It’s six years old, so what do you expect?” Apparently, Targus believes that once you’ve owned their backpack for six years, you should consider yourself lucky it hasn’t completely disintegrated. Maybe Targus should start printing expiration dates on their backpacks: “Best used before the sixth anniversary. After that, you’re on your own.” I didn’t use this backpack to haul bricks, climb mountains, or drag it behind a truck. I used it as a backpack. After six years of normal use, I expected some wear, but I certainly didn’t expect basic pocket pull tabs to be falling apart—and I definitely didn’t expect customer service to essentially shrug its shoulders and call it normal. A good company doesn’t just sell a product. It stands behind what it sells. Targus apparently believes customer service means explaining why the customer shouldn’t expect too much from the product they paid for. Save your money. There are plenty of backpacks that cost less and apparently understand the revolutionary concept of making components that last. Targus: if six years is considered an acceptable expiration date for your backpacks, then at least be honest about it. And if this is what you call customer service, don’t be surprised when customers take their business elsewhere. One star. The backpack lasted six years. Targus customer service managed to disappoint me in considerably less time.

The case for my iPad is fantastic but it took 2.5 weeks to get a solid resolution on my problem by email. They want you to pay out of pocket to ship a defective item back, gave me an address that had a deadline because they were moving, so if my package got delayed it would’ve been delivered to nobody. Ridiculous. Never again will I do business with this shoddy company.

The product received was not as strong as advertised. The case is not that strong and the screen protector is held to the frame with adhesive. My son peeled the screen protector from the frame in two days. There are better Ipad cases out there for less money. I don’t recommend this product.

Evitez de commander via les sites de Targus, les frais de retours sont à votre charge et ce vers la hollande (à minima 23 €). Commandez la même chose via des géants du Web et vous aurez le retour gratuit. Si vous pensiez faire un acte solidaire en shuntant les géants du Web et bien vous en serez de votre poche si le produit ne convenait pas. En l'occurrence, dans mon cas un Sac à dos Ávila 15-16" - Chêne français Numéro de modèle :TBB65013GL. Le sac est de mauvaise facture, très grand et surtout le système de réglage des bretelles ne permet pas de les raccourcir suffisamment si vous n'avez pas une stature de 180 cm.

Bag has a life time warranty. Bag had excessive wearing from computer over two years where the computer was wearing the fabric. Sent in for warranty with picture, Customer service first claimed it was from damage. Then claimed that it was basically from the computer corner rubbing, and poor material. This was not a defect.

I placed a backpack in my shopping cart, I did not purchase the time so that I could take time to think things over before I made the purchase. Within a few minutes I was sent a text message from Targus for additional 15% off my order if I would purchase mix 24 hours. I returned to the shopping cart and applied the discount code however the discount code was not accepted and after several minutes with customer service I was told that I was not able to use that discount because I was already receiving a discount on my product. Why did the company offer me or entice me to make a purchase with an additional discount when they had no intentions of honoring it. Their marketing tactics are very misleading and I refuse to purchase the item from them