Rose
Faulty bag and no resolution
I received a gift voucher from my previous employer which I used to purchase the backpack circa August 2022. It has been less than a year and the zip is faulty. I was unable to provide a receipt for a bag of such value, I would have appreciated some sort of assistance for example a voucher of some sort to go towards purchasing a new backpack. If my claim was not genuine, I would not have gone back and forth with the team to request for a solution. Really disappointed and with the quality and value of the bag, I thought they could help.




