Target OpticalReviews of targetoptical.com

Great eye exam BUT poor customer service. Sold some glasses that I realized that I don't need. I called within 2 hours of purchase to cancel since I realized I didn't need the glasses and was told by the person in the optical department that I could not cancel my order since they had already processed it. Seems ridiculous that I can't cancel an order that was just made and sent to the manufacturer (and takes 10 days to process). I had to call Target customer service to see if I could get it resolved. Target customer service stated that they had no insight to how Target optical operates so they couldn't help me. Overall, I am very disappointed with my experience and unfortunately will probably not be using this service again.

I recently ordered a pair of eyeglasses and contacts through TargetOptical.com, paying out of pocket and using my vision insurance for the frames and lenses. Unfortunately, the entire experience has been frustrating from start to finish. First, I received the eyeglasses before the contacts, which were delivered to my local Target store. When I got home and opened the box, I was shocked to find that the frames were correct — but there were no prescription lenses in them at all. I immediately reached out for help through their chat service. The representative I spoke with was short, unhelpful, and disconnected the chat right at closing time (4:30 PM). After that, I called customer service and spoke with another representative who was very kind and helped me place a replacement order free of charge. I thought things were finally getting sorted out — until I got the confirmation email and saw that the frames were the wrong ones! I called back the next day and spoke to a different representative who was rude and dismissive. She told me that to get a refund for both my insurance and out-of-pocket payment, I’d have to return both pairs of glasses — even though one wasn’t even in production yet. She also said she couldn’t cancel the new order and suggested I go into the Target store for help. I did, only to find out that the store couldn’t help me at all. The previous rep had completely misled me just to get me off the phone. I called back again and finally got someone who actually knew what she was doing. She patiently answered all my questions, canceled the incorrect replacement order, and explained how to return the first pair to get my refund processed properly. Overall, this experience has been incredibly frustrating and time-consuming. My dog chewed up my old glasses, so I’ve been desperate to get a replacement — but this process has been nothing short of a nightmare. I’ll never order through TargetOptical.com again, and I hope others read this before making the same mistake.

I got my glasses 5 months ago, little did they tell me the expensive warranty i purchased doesn't cover lenses. The glasses, I can no longer see out of and they want to charge me to come in for a new eye exam. Paid 400 to not have glasses longer than 5 months and the prescription was too strong anyways so no wonder they're blurry now. Poor quality doctor.

I have been tryingto get a receipt to populate online. to get reimbursed for my insurance. I was suppose to receive one to no avail. THe receipte will not populate online and customer service has not sent me one after I mentioned it to them. Still waiting

Delivery time was abysmal and the wrong frames were sent. Customer service requested a photo, which I provided. Since then my emails have been ignored. So I am out $300 and I still don’t have the prescription glasses I need. Will never take my prescription glasses order here again. UPDATE: Target told me the frames I received are correct. Really? Since when is rose gold just plain gold? Since when are purple earpieces black? Either I'm interacting with an AI or people that really don't care. Returning this order and never going back to Target.

worst, no proper communication, requested my order to be delivered to the store, online showing as delivered, but nobody is taking responsibility, when contacted customer care they are sending a return label, what i have to send back when order is not delivered?

They shipped my glasses in a plastic bag. Of course they were damaged. So disappointing for an expensive product.

They got my prescription wrong and I had to go pay a different doctor to redo my exam. I told them and no one cared. The machine was fogging up because of the temperature difference in the office. He told me it would be blurry and I thought that was part of yhe exam until he wiped it off towards the end of the exam. Update. I contacted the email address they replied with and also submitted my information on the link in the reply to this review. I have not heard anything. I will update my review if it gets resolved.