Target OpticalReviews of targetoptical.com

Edited to add - the email on the response is invalid...my email was returned due to invalid email. Could I expect anything more? Can I give a zero? I had visited an eye doctor within a Target store last year and had ordered my contacts through them. I had assumed that since they were connected there would be some sort of relationship... I was wrong. So in January I tried to re-order my contacts and sent in the Rx that I had. They canceled my first order even though I provided a Rx on their site and said it wasn't valid. Then I went to re-order and before I ordered I called the Dr.s office and made sure my Rx was valid. Went through the ordering process again my contacts were sent....they sent the wrong ones. When I contacted them for a return they told me "well you ordered the wrong contacts." Well excuse me, but you have a prescription written by a doctor which tells you the EXACT contact I wear. YOU, TARGET sent the wrong ones, I did not order the wrong ones. I can't order lens without a Rx that YOU must follow. Two weeks later I had to contact CS to get them to notify the insurance company that I returned the order .... and NOW, I need to contact my credit card company because that has not been credited back yet. STAY AWAY FROM TARGET OPTICAL!!!!!

Horrible customer service. The rep literally was yelling at me on the phone. Horrible service from the beginning to the end of my purchase. Got hung up on. Then they ended the chat with no resolution. Never will buy from them again. I will be returning my glasses.

I have been trying for over two hours using different cards and also PayPal she tried to pay for my glasses to get them sent to me. I keep carrying an error even though the money is 1000% in this accounts. I am so frustrated that I have decided I would rather die than give target optical one Penny.

I would give my experience with Target Optical zero stars if I could. The online ordering portal was incredibly frustrating. I couldn’t find my doctor via the phone number or zip code, and tried multiple times to upload the prescription. Finally, after what seemed like a successful order, I got an email saying it was canceled 5 days later because my doctor could not be verified. I then called customer service and they placed the order all over again on the phone, which took about an hour. Even the CS person had trouble uploading my prescription. A week later, I checked on my order status online (never got any email updates that it was even placed) and the order was still pending my prescription. I called again and the CS person uploaded the prescription (again) and said she expedited shipping. I originally went with Target to save a few bucks, but it’s clear that this is a failing business. Will never order from them again.

Would never go back.

I had to return my contact lenses because I thought I had bought a pack of 6, but it turned out to be a pack of 2. I returned the entire order and only received a partial refund. I contacted customer service, and they confirmed the full refund because the order had been completely returned. I still haven't received the full refund. Update 02/19/2026 Today Target Optical replied to my post telling me to send an email to-----------, but this email address is not working.

I ordered contacts, waited over a week and never received any updates. When I reached out to customer service, they said there was an issue with the order processing and that it should be cancelled and resubmitted. I did that, reordered, waited another week, contacted customer service and was told the contacts were no longer available - very frustrating. This has been the short version of my frustrations and issues. I ended up ordering more contacts, different brand and product, now when I check the order status it says the contacts have been delivered to my house, but I STILL haven't even received them yet. I don't trust Target Optical's website or any updates Target Optical Online provides anymore, there are clearly some major issues with it's statusing and logistics. I'm waiting for prescription sunglasses still as well I ordered over a week ago, I still haven't received an update, and I'm afraid I won't receive them and they'll become unavailable and I'll have to start all over again. I'm just so irritated, how many times do I need to order something with Target Optical Online for it to be done right? How can I trust that when I pay Target Optical Online that they will fulfill at this point, or that there won't be continued issues moving forward?

AWFUL company, with AWFUL service! Ordered two boxes of contact lenses, with my vision insurance benefits applied. They sent only ONE box, and it was ripped. Requested for my order to be resent, and they originally did, but then cancelled the replacement order shortly after. And then claimed that I would get a refund instead for my original order, with no word on whether I would get my insurance benefits back/reset for the year. Their customer service department is extremely slow, non-responsive at times, and just horrible to deal with. Such a time-wasting company, buy eyewear elsewhere if you value your sanity and time!