Target OpticalReviews of targetoptical.com

Target and ALMOST all other optical companies are the worst at customer service. I ordered my RX glasses on 4/23/2026 with an expected delivery not shipping but delivery day of 5/1/2026. I called on 5/1 to find out what the status of the glasses are and was told they're still in the lab. I asked them to find out more info and was told that's not their job!!! I asked for a manager who then proceeded to tell me that they do in fact have a UPS tracking number but have not yet been picked up. I asked when they might be expected to be picked up and she stated within 48 hours. I had paid for overnight delivery which I promptly asked for a refund on since the glasses are missing their deadline delivery date. Target optical issued the date not once but twice. Once during checkout for an additional overnight payment and again in the email confirmation. Why issue the date if you're not going to stick to it??? When I called on 5/1 it was at 8:46am, which means that the order would not arrive until Monday or Tuesday of the following week. This is not overnight when you create a label and UPS takes their sweet time picking up. I asked for a refund on the delivery and the manager hung up on me. I despise corporate America that has become so money grubbing and lacks the decorum to conduct proper business or have any ethical or moral obligations to their customers. Only to the beloved shareholders. I will move to purchase from small companies privately owned by everyday Americans from now on. There's no integrity in Corporate America.

The Target Wellington Optical store is horrible!! The only person who was nice and professional on the phone was Maurizio although he sounded rushed a lot like he was the only person working in the store. I had to call and reschedule my husband's eye appointment and another guy answered, sounded middle aged (probably the optometrist!), and he was not professional or nice and abruptly said What do you need? Anyway, I rescheduled the appointment for 10:45 the following Wednesday. My husband was sitting in his car in the parking lot 5 minutes before his appointment the following Wednesday and they call him to tell him the optometrist won't be able to see him as he had an emergency. Well it was my husband's only day off in about a week so he rescheduled for 12:45 p.m. later that day. Well he goes back at 12:35 p.m. 10 minutes early and some very rude woman who works there says Oh what are you here now for? The optometrist won't be able to see you until 1:30 p.m. Unbelievable! He walked out and we are returning to Boynton Beach Congress store which we used a couple years ago and were much more professional and courteous.

Horrible experience that’s not even exaggerating. Don’t place an order online to be delivered to a store and expect the store to assist you when you’ve paid and there is no communication. Tracking numbers do not work.

I was two minutes passed the five minute grace period and was told I couldn’t be seen. The crazy part is it was empty I was the only customer there. The salesman took pleasure in turning me away. This is what happens when you go to a below eye center.

I needed my contacts sooner so chose the in store pickup option. It was stated that I would be able to pick up by April 2nd, 2026. It got delivered to the store April 1st and do understand they need time to process the receiving and give it to Target Optical in store. But it is now April 12, 2026 and I even called to check on that. They have no clue where it's at. I have a separate order for eyeglasses and almost same situation. I will give them a little more time since it was only just delivered April 10, 2026. But we shall see.. Never again will I order for pickup.

0 stars. Ordered contacts on 3/26. Said they’d be shipped to the store on 3/31. Today is 4/8. The tracking says they haven’t even processed it. I went in person at the Target I got it delivered to. They said they don’t know anything about online orders. I called customer service today. After 10 minutes of explaining, he said the contacts were marked as a lost shipment. He said I could get them reordered with expedited shipping, I heard him typing this all down. He said he’d transfer me to the back order team. I got transferred to a woman who said she worked for Raybands not Target Optical. I called customer service again, took 5 minutes to get to a human being. This lady said okay she’d get me transferred so they could complete a reorder. She transferred me to a survey, where they asked if it helped. I pressed 2 for no, and it hung up. Thanks Target Optical. Without my contacts, I have a vision disability. They quite literally do not care. I spent almost $300 and no one can tell me where my contacts are or how to 1) reorder or 2) get my money back. Scamming outsourcing unethical site.

Absolutely horrible experience trying to order contacts online. Website wouldn't work and spoke to 3 different people, the last of which blamed my doctor office. Went with a different provider and they were shipped within 24 hours. Go anywhere else.

We saw Dr. George Verlich in Avon, Ohio. He was the rudest optometrist. We had to drive to Avon because the Ontario one was closed for remodeling. My daughter was going to get contacts for the first time. He wouldn’t allow her to try to put them in because it would take all night for her to put them in he said. He was trying to put them in her eye and she was telling him to stop because it was hurting and he kept going. My daughter had tears because of it. He told us we would have to schedule another appointment to come back to show she can put them in on her own. We told him we live over an hour and a half away. He still wouldn’t allow her to try. The worst experience ever.