Target OpticalReviews of targetoptical.com

Update: I replied to the email address in the response from Target Optical and received a mailer demon notification. This company has continued to WASTE MY TIME! When my contact order hadn't arrived after more then two weeks after placing the order I sent an email asking for an update. The response that I received days later provided only a discount code for another order and no acknowledgement of my order. This led me to chat online where I was told that the order was canceled. This person failed to address the fact that I was still being charged by Afterpay and immediately closed our chat session while I was typing out my next response. I then had to call and wait on the line before a very nice woman finally took the time to explain why the order was canceled and she contacted Afterpay. So my order had been cancelled without my knowledge and I was still being charged for it. Information I had to struggle to seek out and resolve. Absolutely ridiculous.

This is an unbelievable company and I can’t believe Target would team up with them. Awful customer service and no way to escalade any issue. They do not care about their customers. I ordered a pair of glasses for my 7 year old who broke her glasses and was complaining about painful migraines. My order was on 3/8 and I picked ship to store with estimated delivery 3/15-3/18. I used the prescription info for the order. I received an email confirming the order. Then nothing else, no update. I checked daily just in case. On 3/12 I searched for an update and saw “pending RX”. This surprised me as I did not get any call or email asking for the actual prescription (which I have), and on my account it said nothing about it. I contacted customer service via chat (near impossible to get them via phone) and the lady barely apologized, said I should have received an email (she didn’t seem to believe I didn’t get any. I asked for proof she couldn’t provide), and basically just asked for the prescription and reset my order so now it’s another two weeks to receive it. She also couldn’t provide any date even though on my first order there was an estimated arrival date, and said she could not switch my order to express or anything. No matter what I said, she kept repeating the same script. It’s unacceptable and unbelievable.

Ordered online. STAY AWAY. Just going to give my timeline: Feb. 17th: Ordered Glasses Feb 28th: Glass arrives. Not glasses just one lens. So I call customer service and they say they'll overnight a new one. It should take 2 business days. March 1: I get the e-mail that I need to upload a prescription. March 7: They claim they still haven't gotten a prescription. March 13th: They still haven't sent me a new one. It's too late to cancel and I can't use my benefits. STAY AWAY.

I ordered two pairs of Ray Ban online. I tried to return them to the store and it was not allowed. It took Target two days to send me a shipping label. It has now been a month since I sent them back and I have not gone my money back yet. last week, I called customer service to get a refund and they only refunded me $22 out of the $300 I had spent. I will have to call them back tomorrow to try to finally get my refund. Never anymore I do not recommend this store to anybody.

Warehouse doesn't properly do inventory, so you are able to order out of stock items, but won't be notified for a few days. I've been waiting for my order to come back in stock for 2 months. Customer service has claimed they would be shipped to the store within 5 business days, but they never came. When calling customer service, the only options are to cancel the order. You aren't able to transfer/upgrade to a different item. Customer service has no idea when the item will be back in stock, and it has now been so long that the prescription is expired and can’t even be filled somewhere else. There is no escalation process for issues/complaints, individual stores have no ability to see online orders, and they seem perfectly content with leaving their customer struggling to see. The order I placed was in January (2 months ago), but getting it filled is still an ongoing struggle.

My partner has been waiting on contacts since January. I've started to contact customer support, as well as tried to get assistance within the Target Optical location near me, as they are at their wits end with trying to be able to see clearly. Customer service has no ability to escalate the issue, offer a substitute, let me talk to their manager, or even give me any idea of when the item will be back in stock. Their storefronts are staffed with a single person who doesn't even have the corporate number, while the corporate number is only people working remotely, trained - not to solve your problem, but to get you off the phone or cancel your order. As both a retail/customer service worker and software engineer, y'all are failing your customers on multiple levels, and I definitely won't be spending my money anywhere near here. Update: customer service keeps reaching out wanting to help, but they only send the same link for a “customer care” form and no other way to get in contact.

I will not be using Target Optical in the future, and do not recommend it to others. The independent Optometrist was fine-- My issues have been with the store itself. First-- The store has unreliable and random working hours that are not published online. For example, they sometimes close 45 min early, others 30 mins (for cleaning), and random days of the week. Second-- I ordered replacement lenses and was told they would arrive within ~3 weeks. At week 4, I tried reaching out to the store and asking about my order. No information was given, and the employee told me that she's "not allowed to contact" the manufacturer/distributor for information. Week 5 I tried reaching out to TargetOptical website to get a status (and why my lenses were stuck in processing), again to no avail. They told me to reach out to the specific store. Basically given a run-around and no idea where my $100+ item was in production or if I'd ever get it. By comparison, other vendors have gotten my prescription complete within HOURS, or just 1-2 weeks. Steer clear of Target Optical!

100% I DONT RECOMEND TAGET OPTICAL SERVICE I have returned to the company three times for the same problem , definitely tomorrow i will go for the las time to gat my money refunded once for all . I am talking about Target Optical center company located in Brookfield ct.