Target OpticalReviews of targetoptical.com

My daughter had an eye exam in late November 2023, then she received her glasses 2 weeks later. She wore the prescription about a week and clearly it was not correct so I took them back. I returned them on December 8th 2023 and Target reexamined her eyes. I waited for Target to call us back and never got a call back after 2 weeks. We called Target back, I was told there was a miscommunication between employees and the new script was never processed. Target apologized and told me they would have to manually put in the new prescription and for me to wait another 2 weeks. It has been since December 8th 2023, it is now January 16th 2024. Target has given several excuse and still NO eye glasses. Please do not go to Target Opitical in Lee’s Summit, MO.

I never received my order but Target Optical is marking it as delivered. I feel scammed. My order was over $300 with insurance. My order is unable to be tracked on UPS's website with the "tracking number" provided by Target Optical. I'm unable to download an invoice or track my order on Target Optical's website and when I attempt to view delivery details on the website, there is nothing. I attempted calling and chatting with Customer Service but was hung up on and kicked off chat because it was "outside of business hours". It was not. Now I will have to file a complaint with my insurance and a dispute with my credit cards. Super disappointing. Don't waste your time.

The lens is not securely in the frame, it literally moves, and the lens is sticking outside of the frame. I returned to the store in Atascocita, Texas two weeks ago and this pair of glasses is not quite a month old. An employee did a very quick repair, but the problem still exists. Also, I was told that they did not accept my eye insurance and after checking I found a drop box on their website that stated that they did accept it. I am very disappointed and out of $199.00.

I ordered contacts online, which I have done before about 5 months before, and had them shipped to the store. It said they would need to contact my doctor to verify everything. No biggie, but silly since I just did this with my doctors prescription 5 months ago. My order was shipped to the store and they lost it. I had to call, the customer service reps were very nice over the phone, and the guy verified it was lost and got a replacement sent to my house. I get an email saying they need my prescription the next morning, very early. So I send it, which I shouldn't have needed to since they have it from 5 months earlier and they literally just sent me an order so they had to verify it and that got lost. I still sent it. I get an email, not even 6am yet, that they cancelled my order. I can't call because they don't even open. It says they canceled because they can't verify my doctor's information. Crazy cause I just ordered 5 months ago and had an order shipped to the target store. I call on break at work around 930am, and the sweet lady gets a new order sent. I don't have an email for my order so I call after work to get it. There isn't one because my order again again was never sent. It was CANCELED BECAUSE THEY CANT VERIFY THE DOCTOR INFORMATION! how does this even make sense? You can only get an eye exam once a year. It's been 5 months since I ordered from you. This is the wildest thing to happen with target. The woman I spoke with was super kind and apologetic. I appreciate all the people from online customer service. They were all super great. But it makes sense. She tried to place the order like 2 times over the phone but kept saying they couldn't verify my doctor's information. Again, this is wild considering what i said. She said she got another order for me. She put in a request and added all the things needed. Including the doctor's information with my prescription. I'm really hoping they get my contacts to me. I've literally already paid for them. We shall see. Maybe the star will change. Do better target. Also your website is garbage.

It’s taken over 3 weeks for my online order to ship

I ordered my glasses in July and the progressive formula was not properly for me, so I went to the store and they changed my lenses to bifocal (they told me that i will see just a divisory line on the glasses). When I pick the new formula I realized that they fabricated the reading side of bifocal as a circle. My glasses are a big model "aviator" from A/X so now you can see the ugly magnifiyng glass in the middle of the regular crystal, also, is not easy to read with because are very limited due to the small size. So I went to the store again and explained my concern. Vendors were very kind and remit me with the manager. Here finished the amiability and the common sense. The manager looked me and just focus in the dates of the order. Because all this process took more than 90 day, she repeat me that warranty was expired. She didn't hear my explanation, I told her that I pick up the new lenses two days ago and I they aren't as expected. She just repeat with a cynic smile that 90 days was pass and they don't go to do anything. I felt so frustrated, not only because I paid a $500 for a glasses that are not working for me, but for the unprofessional attitude of the manager (Carol). I made a claim in the Target website but they response was that they can't pass over the manager... Please avoid this store in particular. Or you can go to live the experience of be attended by the worst Manager. ​

Horrible customer service. I was hung up on 3 times told they couldn’t help me yet it’s the number on the website. I ordered my glasses 12/4/23 and still 12/19/23 haven’t received them, they said well they shipped 12/11/23. And it could take 10 days to get to you…. She then told me call after 12/26/23 if I don’t receive my glasses. I will say I will never order them them again I would rather go pay somewhere else for glasses.

Do not go to Target Optical if you are using insurance unless you want to be scammed and taken for a lot of money. First of all my vision insurance pays for both glasses and contacts which I had to keep arguing about with the optometrist and sales people since they said no vision insurance pays for both. WRONG. United Health Care does. Second, I was charged for everything I should not have been. I was charged $70 for the lenses fitting, and 333.00 for contacts and for the lenses for the frames. All this was suppose to be covered. I didn't even order the correct lens for the eyewear and just had readers put in the frames since they make you get a certain type of lens that of course is not covered by your insurance. So 160.00 went for readers that you can buy for $1.25 at Dollar Tree. The contact lens price was ridiculously overpriced. I had to pay $170 for contact lenses even though my insurance covers 6 boxes a year for bi-monthly contacts. High pressure sales as soon as you walk out from getting your eyes examined. I tried to cancel my order within 30 minutes of walking out once realizing I was really scammed. I was told they could not cancel until frames and contact came in. The contact lenses never made it to my house since the sales lady didn't even get my address correct, She had wrong zip code and city. My insurance can't confirm my order was refunded so I can get my initial benefits restored because they won't pick up the phone. My insurance company informed me that I should not have paid anything. Please Target save your automated reply, not interested in your generic answer.