Target OpticalReviews of targetoptical.com

Absolutely horrible customer service I ordered my contacts on March 9th they says they shipped it by UPS UPS says they never received it I have gone on their chat I have written emails and I've called their customer service line I even paid for express shipping 6 days later I got someone via email who sends me now a different order number and says that they will have it sent out the next day well here we are another 3 days later still says in process now they're saying that they have to verify my prescription and to verify my address how ridiculous is this they have my address it was correct they have had my prescription twice and they still haven't shipped it out we are now on March 20th ,and I still haven't received my contacts yet they used and billed my insurance, this is fraud ! do not even use Target Optical they are horrible I am putting in a complaint with the Better Business Bureau.

I've always used TargetOptical and never had any issues until recently. I decided to start wearing contacts more than my glasses, so I ordered what I normally wear (which was already in the system) and the shipping was 2-day air. Order was presumably lost, okay, no problem, ordered a replacement. The process is outdated and is not conducive to retaining customer loyalty. It should not take 10+ days to receive anything. Aside from that, customer service is below subpar. They expect you to just go with whatever they say BUT WE CAN'T SEE WITHOUT OUR GLASSES OR CONTACTS and this should be treated with urgency! TARGET OPTICAL DO BETTER & please keep the copied + pasted response. DO NOT ORDER ONLINE, JUST DON'T USE TARGET OPTICAL.

I ordered my contacts online at Target Optical.com, and also had my eye exam at Target Optical. When I ordered my contacts, they were supposed to call the doctor and get my prescription. They never did, but marked my order as sent and delivered. I never received them. I called and they were going to resend them. That never happened. I called again and sent my prescription, they said that is l they needed and my contacts would arrive in 3 days. Then I got an email that said my order didn't match my prescription and canceled my order. But they charged me for my contacts, which I never received.

Terrible customer service. They don’t acknowledge customer’s when they come in store even when I was the only customer. Ran my insurance informations without a purchase. This prevented me from getting eye glasses from another store. When I ask them about this they said it was self explanatory, I should’ve known. Bad practices assume customers know their policies.

If I could issue zero stars I would. Whatever software system they have is garbage. No way to really track order. Contacts sent were wrong prescription. Return request took forever and required two more requests. Refund issued was wrong and now says it will be another 3-10 business days. Stick with 1-800 contacts.

I ordered a pair of glasses on the 31rst of January; I still don't have them. At first they couldn't locate my address. When I called they told my the glasses were being held at a UPS store. I traveled thirty minutes to the location they gave me, and the UPS clerk said that the glasses were never there. I then called again and was told that my glasses had been returned. I requested that they resend the order, and after two weeks I had to call again because the glasses had still not been received. They told me that the prescription needed to be verified even though it was the same pair of glasses. It is now the first week of March, and they are just now shipping my glasses; there is no estimated day of delivery, but I paid for next day air. I've heard numerous complaints about Target Optical over the years, and I can see why.

I wrote a review a couple of weeks ago and Target optical replied and stated I should send my online order details to TOSocialCSE[at]targetoptical.com This email address is however not a valid one and any email sent to it bounces back. TargetOptical is even incompetent in this

Target optical traditions, psl Florida..the target optical manager Luke is very condescending and interrupts and argumentative. Target damaged my own ( NON target) Pair of NEW designer glasses when I went in to get frames tightened and an associate warped the lenses with heat. They picked out a generic frame and ordered replacement as I was out of town where this occurred and didn't have an extra pair. The replacement lenses didn't last a year and the coating wore off and the reissued lenses that didn't even last 3 weeks as the coating wore off that too. I was told by Luke that "nothing can be done because that pair was free. That he isn't around me to see how I treat my glasses.. That I need to buy a new pair in order to get a warranty"..I wasn't able to purchase a warranty on my replacements because they were "free" when in reality target damaged my own glasses and they are holding this over my head that I don't have a warranty yet I'm not eligible for one.???And on and on. Who talks to customers like that? Target damaged my glasses then issued sub par non quality replacement and they won't fix this. They are making it my fault and my issue. I've been wearing glasses since I was 11. None of my old glasses had issues. This is the first time. So now I have my own pair of glasses a damaged warped pair of glasses that Target damaged and the target glasses with the coating coming off. I need to see. We all need to see. Yet target is ignoring this and not making this right. The customer service at the target optical at traditions is horrible. Luke would not let me finish a sentence and kept blaming me and kept talking over me.