Target Optical Reviews | Read Customer Reviews of targetoptical.com

Target Optical Reviews | Read Customer Reviews of targetoptical.com

Target Optical reviews

Showing 17 reviews with 3 stars · Clear filters

Ken H.
Feb 5, 2024
Order was easy enugh, pickup process was a mess
I did not know the order would arrive in a box and the store wouldn't have it in their records. It took some time for them to find it as they couldn't find the order in their system. Even though I ordered from their website , logged in, they had no knowledge of order and made for an awkward pickup scenario where they couldn't find order until they looked at the brown UPS looking box. It put me off from ordering online. Not sure I would do it again. Price was good, experience kind of displeasing. Felt like I went to UPS to pick up a package and not my eyestore to get my glasses. It was like they didn't want to deal with it as it wasn't bought from them. They handed me the box and sent me on my way.
Response from Target OpticalFeb 6, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form
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Ryan C.
Jan 16, 2024
Good luck getting what you ordered
Ordered contacts on Jan 3. Right eye backordered, so for some reason they send me the left eye instead of just using critical thinking skills and sending them all at once. Now my right eye was shipped separately and is lost by UPS. Target claims it's not their problem and that I need to deal with UPS. **update** Order was delivered the day after the review.
Response from Target OpticalJan 23, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form
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James M.
Jan 11, 2024
Ordering Correction Accomodation
There should be a process that if ordering online and you submit a wrong prescription you can correct it within 24 hours so you don't have to cancel your order and start over.
Response from Target OpticalJan 16, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form
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Greg
Jan 7, 2024
When "Delivered" status on order is incorrect
I ordered a pair of glasses online and am eagerly awaiting their arrival. My only issue at this time is that I checked the order status just now (1/6/24) and the Target Optical website lists these glasses as delivered, which is incorrect. I then checked the link for shipping status, and the glasses are scheduled for delivery on Monday 1/8/24. This may seem minor, and does not reflect on the quality of the glasses, but the order status should reflect reality.
Response from Target OpticalJan 9, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form
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Sara
Dec 17, 2023
Terrible update system
Ordering was easy. However, there wasn’t a tracking number and in the optical website it shows as complete and delivered and I don’t know where my contacts are. This is frustrating!
Response from Target OpticalOct 22, 2024
We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please send us your name, email address, order number(s) and any additional details to [email protected]. Again, we apologize for the inconvenience and look forward to hearing from you soon.
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Luke M.
Nov 5, 2023
Saved a $100
Saved a $100, ordering online instead of in store.
Response from Target OpticalNov 7, 2023
“We’re sorry to hear of your recent experience and we’d be happy to look into the issue for you. Please send us your name, email address, order number(s) and any additional details to [email protected]. Again, we apologize for the inconvenience and look forward to hearing from you soon. “
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rodney C.
Sep 6, 2023
Billing on insurance shows 225.00…
Billing on insurance shows 225.00 total. Insurance paid 225.00 I was billed b y target for 35.00, Why
Response from Target OpticalSep 8, 2023
We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please send us your name, email address, order number(s), and any additional details to [email protected]. Again, we apologize for the inconvenience and look forward to hearing from you soon.
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Mequon
Apr 16, 2023
Mediocre Optical Retail Store
The eye doctor was good. Fast service. Friendly demeanor. But I don’t recommend buying glasses from them. It was supposed to take 2 weeks, but it took almost 4 weeks. They won’t call you when your glasses arrive. You have to go there and ask them if they’re available for pickup.
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