Target OpticalReviews of targetoptical.com

My order says it's been delivered on the website, but i have not received my contacts. I have called the customer service line and no luck. I checked tracking info provided and it states its on route and should be receiving them by August 7. That's 6 days late.... so frustrating.

I really love the customer service and support plus the policies around customer satisfaction. What I am struggling with is the change in lens options or distributor of them. I had the worst plastic lens and upgraded to one of the most expensive. I picked the new paid up today and my vision is worse everything is blurry and worse then my four year old prescription. I am unsure why my prescription is so off and harder then ever to get one that fits all my needs. I am not sure why there is such a barrier to getting a good pair of glasses and seeing well.

Target optical warranty stinks. I had to return my glasses instead of getting assistance through the warranty. Then, I ordered the pair I needed. The order went fine right up to the point where they charged me for the new order, yet never sent an email reflecting the purchase. The purchase also is not showing on the site. Secondly, I tried to email using both of my emails and neither would let me send the email regarding the issue and they close on Eastern time.

I placed my order and had to confirm/submit my prescription twice. I was told about a week later, they were sitting in the mail room waiting to ship. I waited a few days to follow up as I did not receive tracking, to find out they are just now being made. I placed my order a month ago and have been getting a run around. my order now shows that it has delivered but per tracking, has not even been shipped.

 I have had to return three out of four prescription glasses because my eyes hurt after about five minutes of wearing them. But that doesn’t bother me as much as they have a horrible return system. I’m always having to call them up and say where’s my money and I get the excuse it’ll take up to 14 business days. That’s not good business. That’s just an excuse to hold onto the customers money perhaps customers need to go somewhere else.

The Target Optical website leaves a lot to be desired. If you select a pair of frames and then input your insurance information, it erases your frames and makes you go searching for them again. And registering for an account is pointless because while you can add to your cart, you can't access it to remove anything or check out. So I had four pairs of glasses in my cart and couldn't do anything about it. I contacted IT and they said to checkout as a guest. Then what is the point of having an account? This has been going on for months. I wanted to purchase elsewhere but I really liked the frames I'd found. I'm hoping the glasses come through okay at least.

I placed an order for glasses, but decided to order from somewhere else that had other styles and requested cancellation of my Target order the same day I placed it. I received and incident number and voucher for my return and told I would receive an email confirmation of my cancellation. Instead, a couple days later a received an email saying my order was in progress. I requested cancellation again and told that my order was being cancelled and that management was now involved, just running behind on cancellations. A week later, I received an email saying my order was en route to the store for pickup. I spoke with a specialist for a third time who told me they didn't see any cancellations in the system for my order. After I provided them with my incident number, they said that the cancellation request was received but was submitted too late (even though I cancelled just hours after my order was placed). I was told I would still need to pick up my order but could return it for a refund, BUT that the store I was picking up at could not accept my return and instead I'd have to pick it up, take it to UPS for return, and wait 30 days for the refund to hit my account.

Where is the tracking number???