Target OpticalReviews of targetoptical.com

Order placed on 7/26/24, shipping notice received 7/21 & arrived on 8/1. I realized the prescption showed 0.00 for the spheres of both eyes which was not correct. Contacted Customer Service on 8/1 via email to ask about this. One 8/2 was asked to send a copy of my prescription. On 8/2 I complied and again asked about the sphere being zero On 8/3 I received a reply from Amanda K and was then informed that I had selected the incorrect lenses but no assistance offered for me to return them (unopened) nor any other way to rectify this. 8/3: I replied back asking what my options were and how I could return the unopened lenses but got no response. 8/3: I got a feedback survey prompt asking if my issue was resolved. I said no. 8/5: I again sent a response asking about my options. 8/5 I got a response with a mailing label to return the lenses. I was told it would take up to 15 days for a refund. 8/7 I received a canned response about them being sorry about the return delay saying, ”We still have not received the return item to start the process” How fast do they think I can send it? I sealed up the outer box they came in and attached the label and brought it in to work for UPS pickup. Not sure the exact date it was sent (8/9?) but I knew it was in shipment when I checked the tracking a few days later. On 8/20 the box was returned to me as “refused by recipient” On 8/20: I emailed to customer service with a photo of the refusal label and asked about what I need to do to get a refund. The auto reply promised a response within one business day. It has been one business day and no answer. I am calling tomorrow to settle this but I will not be ordering contact thru them again.

My order was listed as delivered. It was not delivered, and there had been a problem with the delivery days prior that had not been communicated to me. Extremely frustrating and inconvenient - I ordered these contacts in advance of a trip that I will be leaving for tomorrow and am now unsure if I will even have them. Will not be ordering through target again.

I have been buying glasses for over 30 years. My go to was Sears. I never had a problem. I tried Target, and all I can say is that’s the worst glasses I’ve ever had. Unfortunately I bought 3 pairs for over 1 thousand. Never again.

I have been using target optical for years but I am NEVER using it again. They only sent me half of the contacts I ordered and still charged me for boxes I never received! I sent a message through the online customer service email and nobody has reached out to resolve the issue.

If i have an option to give ZERO stars i would have given. I have ordered for a sunglass online and placed a return order since it wasnt a proper fit for me. I had to contact rhe customer service for 10 times atleast to get the status of the refund. They say evrytime in Chat that payment os revered and i never recived it. Such a terrible service. DONOT buy anything here.

Not super thrilled with Target Optical. I recently noticed when I received a 2nd pair of Ray Ban from them that the script was different than the 1st pair I ordered. I got a pair of Oakley from them and looked at it. It was slightly different than the other Ray Ban scripts. These folks seem lazy to me. They email me asking questions about my script. I told them call the Dr. Apparently they neither care nor have concerns with getting it correct and applying to all of my orders. I have a pair of glasses lost with UPS right now. I am furious!! Go to lenscrafters!

Called 6 times in two days (Target Optical on Pine Island Rd, Cape Coral).This guys don't answer phone. Will try to get some service from some other company.

Buying glasses from target was a nightmare from start to finish. First I provided my prescription and doctor info and a week went by without any update. I had to contact them to find out the doctor info wasn’t on the prescription picture even though I provided it. I finally got the glasses and the lenses were terrible. So reflective it looked like they were coated with fog. Then I went to return them at target optical in store to find out they don’t take returns for online orders. Who is the genius that came up with this policy. I’ll never buy from target optical again. They’re useless garbage. Update: now after 2 weeks after they received my return I had to chase them for a refund. It took four reps until I found someone who could help only to find out the refund was locked in the system and never actually issued so they had to do it manually today. This is unbelievable from a place like target. No one informed me of this issue and were just waiting on me to chase them for a refund. I will never in my life buy anything from target again. This is by far the most ridiculous company I’ve ever dealt with.