Target OpticalReviews of targetoptical.com

I placed an order for a eyeglass for a certain amount, now I see an additional charge of $291 which I never authorized. When I called customer care they say can’t do anything. You need send an email. Luckily I checked the transaction and found this. This is completely fraud and not acceptable. I have receipt of my order which I received via email when I submitted my order. I never expected this with Target Optical. ********* I sent email to your given address but it bounced back. ******** I sent the email to target optical using their site to but they didn’t sent any response. I called them after email bounced back from below email and they forced me to returned the glasses instead of refund. My old glasses has broken and now I need to wait for the return and reinstate my insurance. I never expected this from a this such of big brand. Will never buy again from them.

Poor communication and lack of updates. Slow process to ordering glasses. Zenni and eyeconic way faster

I placed an order online for contacts. Contacts were never delivered to my house. Photo shows photo delivered to some other home. Searched my neighborhood for that door/house to track them down and could not find them. Contacted support through chat 3 times to try to get it correct and finally gave up and ordered through another provider. I asked a few times for a refund for the shipped order that I never received and kept being told that it was handled. Get my target card bill and the charge is still on my account.

Sent the wrong Meta Ray Ban glasses. I ordered the correct size, as evidenced by the model number in my confirmation email. But when I received the shipping notification, that email included a different model number. I called when I saw the discrepancy and was assured several times the correct glasses would be sent. Today they arrived, and it was the wrong pair of glasses. Go with Target Optical if you enjoy being lied to as a customer. I am extremely tech savvy and spotted this error before it was too late, yet they still managed to mess it up. Shame on Target Optical.

Wish I could give negative stars 2x they sent me glasses with wrong prescription. It cost me money to send them back I shouldn't have to pay for anything. Couldn't see out of them. Should of been able to just go to the store instead of having to do everything by mail. Then the have the worst hours people have jobs to we don't all live on east coast.

I regret the day that I walked into Target Optical. I have been to Target Optical two other times and have had issues that were resolved. My Last visit to Target Optical has been a nightmare, and it will be my very last visit! I had an eye exam that went great. I brought my own frames to have Target fill the prescription for the lenses. They were returned to me in good timing, But the prescription was so terrible that I could not see out of the glasses. I returned them to have the prescription fixed. The manager was very rude to me about the prescription. On July 11th he took the glasses back to be fixed. When the estimated due date (7/25) came around, I hadn’t heard anything from Target Optical. I gave them a few days and called to see what was happening with the glasses. I was told that there could have been a breakage and that as soon as they heard something they would be in contact with me. At this point I was very concerned because of the agreement that Target makes you sign if anything happens to the frames. I went on vacation for a week and when I returned, I tried again. Still nothing. I tracked the glasses and it finally said that they were delivered to the store and was awaiting inspection. The glasses were supposed to be inspected and then they would reach out to me. I allowed another week to go by and I tried calling again. I was told that the lenses arrived without the frame. At this point, I became very angry because nobody reached out to inform me that there was an issue with my frames. Target Optical did offer to refund my money for the frames and the lenses. I received a refund for the lenses, but I am still awaiting a corporate check for the frames that I purchased. This refund takes three to four weeks. Fine, but when I returned the glasses Target Optical did not cancel the claim that they used for my benefits. This has been an ongoing issue since August 16th. It is now August 31st, and I still have no glasses, and I’m able to use my benefits because of the claim. Receiving glasses should not be a three month process! I will never use Target Optical again!

Deerfield Beach Florida Optical refused to give me Aetnacvshealth benefits. Charged me $69 instead of $10 and said to be charged for frames and eyeglasses for pediatric vision benefits. I also would received little help from the support line. Support disconnected me 3 times.

Horrible customer service, git hung up on 3x. First time using target optical and last time. Got email stating order delivered august 22nd. Nothing. Spoke to them today, 23rd was told they weren't shipped. Asked why this was done. I get im sorry and hung up on when asking to speak to someone who can give me answers. Smh. I cant even go on. So fusterating. Never again. Hoping when ever I fo get my contacts order will be correct, if not , I will be blowing up there phone till I get an answer.