Target OpticalReviews of targetoptical.com

I’ve been trying to place an order on the Target Optical website since January 1st, and it has been an incredibly frustrating experience. Despite multiple attempts, the website constantly fails to add items to the cart, and when it does, it refuses to apply insurance benefits. I’ve tried every troubleshooting step imaginable—clearing cache and cookies, using different devices, and even attempting to order via phone—but nothing has worked. I had no choice but to order from glasses.com, which completed my order in minutes. I’ve even opened a support ticket, but the issues remain unresolved. It’s disappointing that such a well-known brand has such unreliable technology, especially when customers depend on these services for something as essential as eyewear. By the way, their canned response suggesting customers email TOSocialCSE at targetoptical.com is completely unhelpful. I tried emailing, and the message bounced. Until the website and system are fixed, I cannot recommend Target Optical for online orders. Please address this issue promptly—it’s long overdue.

They are terribly slow and don’t tell you they don’t take your benefits up front. The website lies and says they take your benefits but they don’t. Look elsewhere.

Stay away!!! Their customer service is tragic - won’t answer phone calls, chat always off, no email response. I was charged for two boxes of contacts (different prescriptions) but only got one in the mail. They said it was a glitch on their website and gave me a coupon code to reorder. Same thing happened with the second order. Can’t get ahold of anyone to get it fixed or refunded.

ABSOLUTELY HORRIBLE EXPERIENCE. I WILL NEVER USE TARGET OPTICAL AGAIN. WEBSITE WOULDNT LET ME UPLOAD MY PRESCRIPTION FOR ONE EYE OF MY CONTACTS, TRIED MULTIPLE TIMES ON MULTIPLE DEVICES DIFFERENT DAYS, IT DIDNT WORK. CHAT AGENTS CLAIMED TO FIX THE ISSUE BUT DID NOT AND MY ORDER ENDED UP BEING CANCELLED FOR THEIR TECHNICAL ISSUE AND MY FULL INSURANCE CREDIT WAS USED ON ONLY HALF AN ORDER OF RECEIVED CONTACTS. CANT REACH ANYONE AT CUSTOMER SERVICE BY PHONE THE SYSTEM JUST HANGS UP. CHAT AGENTS DO NOT HELP. REGULAR TARGET CUSTOMER SERVICE CANT HELP. OVERALL A MESS!!!!

Target Optical has thoroughly disappointed with both product quality and customer service. I received two pairs of defective Ray-Ban Meta glasses (poorly cut and loose lenses) and have spent countless hours trying to resolve this issue. Key issues: 1. Two consecutive pairs of glasses arrived with defective lenses 2. Multiple 40-minute trips to the store, with staff unable to help despite customer service assuring me they could 3. Promised 30% refund never processed 4. Customer service email (TOSocialCSE at targetoptical.com) bounces back as undeliverable, leaving customers with no way to escalate issues 5. Store staff and online support give contradicting information about what can be fixed I've been extremely patient through this process, but after wasted trips to the store, failed promises of refunds, and now discovering their published customer service email doesn't even work, I cannot recommend Target Optical to anyone considering prescription glasses, especially not the Ray-Ban Meta line. Positive note: In-store staff were polite, even though they couldn't help. Save yourself time and money - go elsewhere for your prescription glasses. The small savings aren't worth the headache of dealing with defective products and circular customer service. Update: After over a month of trying to resolve this through proper channels, I've intend to escalate to consumer protection agencies.​​​​​​​​​​​​​​​​

Arrived early and sat there for over an hour. I was ignored by the office manager and was continually referred to as my love by someone I didn't even know. My name was listed on the paperwork and that is the professional way to address a customer. After an hour I went to the office manager who blamed the doctor for the delay, but again she is the one ultimately responsible for this incredibly horrible service. The entire staff should be fired immediately. There's no excuse for this inconvenience!!!!!

I had high hopes for my experience at Target Optical, but unfortunately, it has been nothing short of frustrating. From the very beginning, I encountered issues with my glasses prescription. First, I was sent the wrong prescription entirely, leaving me without the glasses I desperately needed. After bringing this to their attention, they agreed to redo the order, but to my dismay, the second pair was also incorrect. I made it clear once again that these were not the right glasses, and at this point, I requested a refund. However, despite my efforts to communicate, I have yet to receive any response from their customer service team. It's incredibly disappointing to feel ignored after multiple attempts to resolve these issues. I expected better service and support, especially when it comes to something as essential as eyewear. I hope my experience is not reflective of the overall quality of Target Optical, but I cannot recommend them based on my current frustrations.

Avoid Target Optical at all costs if you expect to receive your glasses. I ordered a pair online 25 days ago, and they have yet to arrive. I made the mistake of choosing them after my previous glasses broke, believing their advertised 10-day shipping was a reliable option. I was clearly mistaken. My glasses were lost due to a shipping label error made by Target Optical, and they took little to no accountability until I began reaching out to them. It's evident that they don't care about timely delivery, and the carriers share the same indifferent attitude. Now, Target Optical has promised to create a new pair of glasses for me, but I am left waiting yet again. In short, if you need new glasses, go to a local store instead. Do not waste your time with these unreliable people.