Target OpticalReviews of targetoptical.com

Ordered glasses on December 22nd. Website said they were completed and ready for pick up at the store In livonia, MI. I waited several days and then went to pick them up on Jan 15, 2025. The optical department staff was unwilling to help me - they stated that they do not have anything to do with target optical online and do not have access to their systems? Only when I insisted did she go and check boxes in the back of the store- which she did not find my order. The manager of the Livonia Target was unable to find my order either. So emailed target optical online and they said they were sorry and would remake the glasses and send them to me. A week goes by and no email and no glasses and no reference online that a new order was in process. So I emailed today to ask for an update on the glasses and basically got a non answer- basically the order is in process with no idea about how long this will take.

I never received my order! Every time I called they said it was processing, preparing shipment then when I called today she said that it was being shipped out today and when a tracking number was available it would be sent to me but I never got a tracking number, and when I just checked again my order shows it was “Delivered and completed” but the store says they didn’t receive an order for me! This is FRAUD! I paid almost 1K for these! I will be reporting this to all outlets for fraud until this is resolved!!

Terrible customer service and extremely slow shipping times.

I wish I could tell you how the glasses are, but here it is 1/23 and I still haven't received my glasses! I ordered them on 12/30! This is ridiculous, never again! Not to mention the optometrist was RUDE. I went in for first time contacts, she told me the price, and at the time it was out of budget, so I asked just for the prescription. This lady told me NO, she said we own lens crafters so if you were planning on going there don't bother were the same price and I won't need my contacts prescription.

I return on 01/12/2025 to pick up my glasses from 7845 N Macarthur Blvd, Irving, Texas. When I walked into the department, I was on the phone. The young lady was with a customer, that was no problem. I had a chance to look at glasses and try them on because I wanted to purchase another pair & I also brought my sunglasses as request I waited patiently and did not say a word. The young lady did not acknowledge me. I sat down because my legs were getting tried, she was still with that customer. She did tell Siri to call someone and her message to that person was she was still at work, and she had one person waiting I got really excited because i thought someone was coming to help me, but i was wrong. Finally, she did say that she will be with me. I just put the other glasses i was going to purchase back because i did not feel welcome also, I did not know how long it would take for her to help me. My transaction was short brief but alright! the wait was long, but I had the time, I also work in Customer service and one thing you should always do is greet your customer, and when you have others waiting just say hey, I will be with you soon etc. Also, when i got to door walking out lost prevent guy tells me to have a great day! Wow!! So, the phone call was for that WOW!! Not only did i have to wait for more than 30 minutes to get my glasses I paid for. also was not treated ask a customer but treated like i did not exist. Please treat each and every one who enter any target with the respect and dignity. The golden rule please treat people the way you want to be treated.

I had an incredibly frustrating and disappointing experience with Target Optical that spanned over a month. I initially placed an order for contacts with expedited handling and next-day shipping, but the order never shipped. Despite receiving perpetual delay notifications, no one could explain why. I spent over three hours on the phone with customer service across multiple calls, and every representative told me the same thing: the system showed the order was ready to ship, but for unknown reasons, it never did. Each time, I was told to call back in a few days because “it should be resolved soon.” After 15 days of no progress, I finally got my case escalated. The new agent admitted he had no idea what was going on, was unable to resolve the issue, and lacked confidence in his ability to fix it. He suggested canceling the order and reordering it with a discount and free next-day air shipping. I reluctantly agreed, but a week later, the new order experienced the exact same issues. There were delays, no clear explanation, and none of the promised discounts or upgraded shipping were applied. At that point, I decided to cancel again. Now, over a month later, I am still dealing with the aftermath. Target Optical charged me for both the original and second orders, and I am waiting for their system to process refunds. To make matters worse, an unexplained new charge appeared on my account for a completely different amount. This has created complications with my insurance, delaying my ability to order contacts elsewhere. Overall, this experience has been a complete nightmare. Target Optical’s systems seem overloaded and disconnected from their processing centers, and their customer service was unable to resolve any of these issues. I strongly advise avoiding Target Optical at all costs. I will be taking my business elsewhere and hope to never deal with this level of incompetence again.

Order glasses on December 4 glasses arrived sometime around the 19th of December ordered Oakley's received Ray-Ban not even the correct lens contact with Target their first response was a label to send back the wrong glasses and nothing else about replacing the glasses till the second contact a week later well then all kind of emails I say all kinds two or three stating refund would be issued and insurance would not be charged I did not look for this to happen nor did I expect this to happen they requested some information of the glasses they sent I emailed the information back to them within 24 hours a week later I received an email stating that the lost glasses case had been closed due to not providing information that was requested well at that point when I contacted them they got on the ball and got me my God that was on Monday and I received them by Thursday or Friday is great but the exception they told me everyday that week they would be here the next day they'll be here the next day or there were no way they could have been here the next day at the beginning because they had not been made they were not made to 4:30 on Tuesday morning in the lab so they were no way they could ever arrived on Tuesday way I know this is the lab left their receipt in the box with a timestamp but very grateful for them getting the order correct about you I just hope the other person that had the ray bans did not have to go through as much aggravation as I did

I called today to pay for my contacts and have them shipped. The manager Jens Strepp had left me a detailed message about the cost $105.58 Mauricio one of the employees there said he could not honor the discount offered by the manager no matter my insistence, he asked me to call tomorrow when the manager is in. I called back to have my Rx faxed to Costco because I did not appreciate the fee not being honored, then Scott answered; our call dropped twice. After the second call dropped, I called and asked what Scott what he was explaining regarding my Rx but he accused me of hanging up on him.I tried to tell him I did not hang up but that I would like the info he was giving me when the call dropped. however he continued to speak loud over me and finally screamed at me saying “LISTEN LISTEN YOU HAVE 2 EARS AND ONE MOUTH LISTEN!!! I tried to explain again the call dropped and he hung up on me. I’m sorry to say that for such a nice manager what horrible staff he has who are driving the customers away. My family, sister family and mom are leaving. I am appalled to say the least about the way I was treated. The saying here applies … “when the cat is out the mice will play” i’m horrified thinking there may have been patients in office listening to how he treated me. Jens if your patients are not coming back or leaving now you know why!