Target OpticalReviews of targetoptical.com

I really hate that they don’t update you on the status of your order, I’ve been waiting almost two weeks because of I’ve been out of the city and when I check by logging in online that’s when I read it’s been delivered. They don’t show a estimated day or where it’s at in the shipping progress.

Go into the store. They sent me Oakley glasses with the wrong left lens. Went into the store and nobody wanted to help because it’s an online order. Short story I returned the glasses and told another pair would be sent out. Two weeks later I call and they have been returned. Nobody calls or emails you I had to call everytime and they decided to cancel the order. Crazy, still trying to get that refund.

Target Optical Online has been the absolute worst experience when purchasing glasses I've ever been through. It all started back in December 2024. We had unused FSA money to spend, so my wife and I ordered the Ray-Ban Meta's. She ordered hers in-store, and I ordered mine online. My wife received hers within a week of placing her order, although when I placed my order online, the estimated delivery date was within 7 days of placing the order. After two weeks of waiting, I called the online support line. I was told they were in process and would be shipped out soon, but that was not the case. After another two weeks I called, again, but this time I was told my frames were out of stock and that's why it was taking so long. I was told it wouldn't be too much longer. I called back one last time and was told it's a waiting game now. The rep ended up giving me a voucher for a few pairs of glasses to make up for the "misunderstanding". Now this brings me to writing this review... I went to Target Optical Online and ordered 3 pairs of glasses, one pair for my wife and a pair of glasses and sunglasses for myself. My wife's glasses came in within 5 days... mine were still in processing. I called, again, to find out what's going on with mine and to cancel the glasses I ordered because I found they would not fit. They had no problem doing that since mine were not even started, yet. I told them I still wanted the sunglasses and just to cancel the glasses. They confirmed the glasses order was canceled and the sunglasses were still in the process of being completed. It's now been 3 weeks since my order was placed, I called yesterday to finally be told that my sunglasses were placed on hold for some reason and they have to get IT involved to figure out the issue. I requested that they just cancel the order and place a new order, but I was informed that was not possible. So now I have to wait for IT to figure out what's going on and then still have them finish my order. Target Optical is terrible, 100% DO NOT RECOMMEND. Their customer service is sub-par (that's me being nice). Stay away from their online store, only go to the onsite Target Optical teams. They are much better and seem to have much fewer issues.

Horrible Customer Service, In Store and with Online Order - Glasses were delayed. Once I Finally recieved an email that my pickup order was ready, I was told It wasnt actually ready at the store.

Ordered a set of glasses and my optometrist got the prescription wrong. I immediately reached out the same day I received them to ask to return them for a refund. They said they’d email me a return label within 48 hours. Well it’s been over 3 days. No return label. My account says that the order has been “returned” but it has not. I’d really like to get my $350 back soon! I shouldn’t have to go through customer service to request a return label! I already had my prescription fixed and ordered another new set through lens crafters. Which seems to have a better process than target.

Horrible Customer service at Target Optical Online. All I am asking for are two receipts emailed for my purchase. I was told their computer systems have been down for 5 days. Seriously the worst customer service I've ever experienced. It's sad to see that the responses to negative feedback are answered with a canned response. And, when I sent an email to the address in targets reply, this is the answer I received: Address not found Your message wasn't delivered to TOSocialCSE@targetoptical .com because the address couldn't be found, or is unable to receive mail. Omg, Target optical online is SO INCOMPETENT!

I am very confused by the way Target Optical online order are handled There has been literally no communication once the order was placed, about its status/progress. I placed an online order on 3/1 and it was supposed to be shipped to store by 3/4 ( which is faster than delivering to home) I didnt hear anything by 3/4, so i chatted with online customer rep, and they said it will take 10+ days and that the wrong delivery estimate is a known issue, so i asked them to instead ship to my home and they confirmed that they did change that. However i still see the same status on orders page i.e ship to target redmond store. Now today Order status says delivered, note i didnt get any email/sms about it, just logged in to see if there is any update and see "delivered". It didnt come to me, so i called the Target optical store in Redmond. they are first like dont talk to me, talk to online, after some back and forth, they agreed to check the orders received and then tell me that there's no shipment for my name!! Well atleast they did try to check. So what exactly if my order, well i need to wait for Eastern time tomorrow to get some online customer rep!

No tracking information on glasses ordered or email stating they were completed and shipped. When signed in online to check the status, it claims delivered but I haven't received them nor has UPS. No tracking information to verify if my 500 dollar glasses were indeed delivered. No email verification that my order was completed for me to be on the look out for them. Disappointed to say the least.